I am a Pharmacy technician with 20 years of retail and mail order pharmacy experience. I have been with my current employer for 10 years. I am detail oriented and focused on accuracy and efficiency. I have excellent data entry skills and telephone etiquette. I am a self starter. I excel at teamwork, conflict resolution and making sound decisions. I served on the safety committee and regard safety as a priority. I have 5 years experience as assistant manager of retail establishments. I have a strong ability to organize, manage and work well with others. I communicate effectively and control emotions under stressful situations with people from a variety of backgrounds and levels of understanding. I am a Premier Design Jeweler. I find it exciting to meet new people and work in sales. I have experience in sewing alterations and do this in my spare time for family and friends. I have experience in the monument business. Performed the duties of special lettering, artwork, design and etchings for monuments. I enjoy, communicate, relate to and am very helpful with the public consumer. I have worked under very busy and stressful conditions, always staying calm and courteous. I am reliable, honest and sincere. I take pride in my work and value the life experience it brings.
Yearly certification with HIPAA, Fraud and Waste Management, Medicaid, Medicare, Safety, Company Compliance Procedures, In house Pharmacy Technician Certification, Cosmetology license, Drivers license.
Conduct in home jewelry sales and fashion shows. Set up, price and display merchandise. Perform presentations and communicate company policy and procedures, new sales and incentives to patrons. Order, package, ship and receive merchandise. Check invoices for accuracy. Receive and process cash and credit payments for purchases. Inventory and returns. Send out invitations, reminder calls. Customer appointments and entertainment. Bank deposits and keep business accounting records.
Enter new patient profiles and prescriptions into medication input software system. Communicate directly with doctors' offices via fax. Work closely with pharmacists and use medication input software to safely and accurately dispense medication. Routinely operate the computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system. Verify patient data and billing information. Verify accuracy and completeness of information on prescription and refill requests. Regularly complete paperwork and enter prescription and insurance billing information into patient profiles. Strictly maintain customer and patient confidentiality. Promptly refer all doctors' calls and customers' medical questions to the pharmacist on duty. Communicate with all customers and staff in a pleasant and professional manner. Mastered Pharmacy Standard Operating Procedures (SOPS). Precisely process third party prescriptions and manage adjudication review. Process prescriptions on high volume days. Maintain updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries. Calculate and enter prescriptions with expert precision. Interpret and evaluate the validity and safety of medication orders and prescriptions. Direct operations to increase efficiency and minimize patient wait times. Consistently uphold proper pharmacy and general safety procedures and standards including department cleanliness. Follow state and federal record keeping guidelines for legend drugs and controlled substances. Proficiently process and dispense written, oral and electronic prescriptions. Conduct drug utilization reviews, drug interventions and therapy management accuracy. Maintain and exceed rate and accuracy expectations. Read, interpret and enter Dr. faxed back prescription changes and updates. Regular monthly up training of SOP. Perform prescription order entry, check state laws, update and check Dr., and patient information, read customer call information, set up patient call, fax Dr. offices, check customer profiles for selection of accurate drug, adding notes if need to alert for potential errors in medication or dose, process prescriptions from transferred pharmacies, cancel and approve electronic prescription refill requests, make changes to medications out of stock due to product availability, read emails, attend meetings, and self schedule according to company needs.
Supervised material flow, storage and global order fulfillment. Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Oversaw warehousing and storage practices and housekeeping. Rotated stock by code and receiving date.Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Verified and recorded the count and condition of cargo received. Removed pallets, freezer boxes and damaged products from returning trailers. Packed containers and re-packed damaged containers. Operated hand truck. Cleared damaged items, restocked and checked for outdates.
Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Dispensed and delivered patient medications to patients. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Accurately pulled medications from the shelves for replacement in appropriate areas. Accurately recorded compounded products and prepared appropriate labels. Maintained proper compliance logs, including for refrigerator temperatures. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders. Routinely operated the computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system. Verified patient data and billing information. Verified accuracy and completeness of information on prescription and refill requests. Maintained proper storage and security conditions for all drugs. Mixed various pharmaceutical preparations according to written prescriptions. Correctly priced and filed prescriptions after they were filled. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. Strictly maintained customer and patient confidentiality. Retrieved, counted and measured drugs and capped and uncapped vials and bottles. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. Labeled all products appropriately, including cautionary and auxiliary labels. Communicated with all customers and staff in a pleasant and professional manner. Mastered HEB Pharmacy Standard Operating Procedures (SOPS). Precisely processed third party prescriptions and managed adjudication review. Regularly ordered medication and pharmacy, office and restroom supplies. Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage. Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries. Calculated, weighed, measured and mixed ingredients with expert precision. Advised customers on the selection of medication brands, medical equipment or health care supplies. Collaborated closely with health care professionals to monitor and assess the quality and effectiveness of drugs or drug regimens. Interpreted and evaluated the validity and safety of medication orders and prescriptions. Oversaw the pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients. Directed operations to increase efficiency and minimize patient wait times. Consistently upheld proper pharmacy and general safety procedures and standards. Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls. Filled out schedule for technicians, completed daily log of sales, entered drugs and information into scriptpro (automated counting machine), operation and maintenance of printers and copy machine. Volunteered to deliver medication to homebound, elderly or sick customers. Called Dr. offices, insurance companies and patients to resolve any adjudication problems. Called patients to pick up medication. Daily communication with the pharmacists, doctors, nurses, insurance companies, vendors delivery personnel, managers and union representatives. Performed Workers Comp and Medicare claim adjudication. Filled out Medicare claim forms and mailed for customers. Helped customers understand their concerns. Received a customer service award for calming a patron and resolving an issue. Called for assistance from police or emergency when needed, while keeping customers calm and continuing to work. Helped front end stock, cash register, clean, inventory and assist customers with sales. Used telzon (bar scanner), 8 line phone system, cash register, adding machine, fax machine, computers, scriptpro, printers.
Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis. Exchanged returned merchandise for customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers' problems. Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Tracked down sources of special products and services to meet customers' special needs. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Trained new employees on company customer service policies and service level standards. Set up store sales and organized displays. Unloaded trucks and check merchandise invoices for accuracy and log activity. Cleaned and maintained proper conditions for the safety of customers and employees. Maintained and logged store sales, ordering and inventory records and did nightly bank deposits,.
Opening and closing. Assisted customers with choosing rental tuxedos for weddings and proms. Measuring and fitting for tuxedos. Put together tuxedos, cummerbunds, vests, shirts and shoes for weddings and proms. Scheduled fittings, organized tuxedos and scheduled pick up and returns. Cleaning, disinfecting and storage of shoes. Ordered tuxedos, calling vendors for inventory of supplies. Ordered and maintained inventory of boy scout and girl scout apparel, special orders. Performed alterations for tuxedos, sewing on patches to boyscout and girl scout apparel. Performed multiple alterations for a dry cleaning business. Logged daily report, received cash and credit for sales, cash register, answering phones and counting down cash register.
Drawing up specialty designs and lettering from photos or by size and style.
Design and special lettering of monuments, applied rubber covering, made stencil and cut out letters to prep for sandblasting. Went to cemeteries to take rubbing of dates, and prepped stones for lettering, cut out lettering for sandblasting in field and in warehouse. Worked with customers to make special designs from ideas and personal photos. Transferred monuments with a lift and roll cart to sandblast room in warehouse.
Pickaway Ross Vocational:
Cosmetology- Diploma, Cosmetology License
Chillicothe High School :
Algebra I,II, Chemistry I,II, Spanish I,II, English comp.- Diploma
Evening classes Pickaway Ross Vocational:
Accounting, Business Math, Business English, Word Perfect, Typing
Medical office assistant, Time and Stress Management, Interpersonal Communication, Law, Ethic and Medicine, Practices in Medical Law and Ethics, Medical Terminology, Body Systems, Improve Communication Skills, Voice and Dictation
Vineyard Christian Fellowship
Companies Worked For:
Job Titles Held:
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