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Sale lead/Assistance Manger Resume Example

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SALE LEAD/ASSISTANCE MANGER
Professional Summary
Results-driven Customer Services Representative with proved ability to establish rapport with clients. Highly enthusiastic customer service representative with 4+ year's client interface experience. Motivated customer service "representative with motivation to maintain customer satisfaction and contribute to company success. Friendly sales associate with over 4 years' experience working in diverse retail and customer service environments." Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Product knowledge, Conflict resolution, Strong organizational skills, Creative problem solver, Listening skills, Excellent communication skills, Problem solver, Fast learner Strong, client relations, Energetic work attitude, International sales support, Customer Service".
Core Qualifications
  • Results-oriented
  • Operations management
  • Client-focused
  • Quick learner
  • Microsoft Office
  • Training and development
  • Change management
Experience
January 2012 to Current Endangered Kicks LLC － Baltimore, MD
  • Performs activities to administer and support the sales force.
  • Prepares sales reports and recaps of shipments, bookings, backlogs, and related activities.
  • Accountable for such services as territory alignment, sales activity reporting and analysis budget preparation/monitoring, field communications, sales tools, etc.
  • Gathers, collects, records, tracks and verifies internal and external data and information from multiple sources in support of sales reporting and customer metrics.
  • Participates in Sales Operations meetings to provide project coordination and administrative assistance; creates correspondence, documentation and presentations as needed.
  • Assists in the development of sales operations training materials.
March 2013 to January 2014 Active Pick Under Armor INC － Baltimore, MD
  • Responsible for the overall operation of the Pick Module.
  • This includes, but is not limited to, the completion of all express orders on time for pick-up, the efficiency of the teammates and the development of the floor leaders and team leaders present in the pick module.
  • Responsible for training and supervising employees to utilize hand-held computers and to pick customer orders from the racks and box them to prepare them for shipping.
  • Responsible for overseeing the Forward Pick Department and ensuring that various tasks associated with the processing of orders are completed in a timely and accurate fashion.
  • Ensures the replenishment are input in a timely fashion Maintains a clean and safe work environment Ensures accurate picking of totes by the teammates through communication and accountability Assists with the development of efficient space planning for the storage areas Assists the building in achieving the overall goals, as well as the individual goals of the department Helps maintain and build a strong team that emphasizes teamwork among the leaders and drives strong communication between the shifts and among peers.
Sale lead/Assistance Manger
January 2009 to January 2013 Footlocker Inc － Baltimore, MD.
  • Implemented marketing strategies which resulted in 53% growth of customer base.
  • Earned "Top Seller" for three consecutive years in 2009, 2010, 2011 and 2013.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Served as main liaison between customers, management and sales team.
  • Resolved product/policy issues and shared benefits of new technology.
  • Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
  • Conducted weekly walk through with the General Manager to discuss all interior visual displays including store window presentation.
  • Responded to all customer inquiries thoroughly and professionally.
  • Processed cash and credit payments rapidly and accurately.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Worked night and weekend shifts during holiday season.
  • Accurately logged all daily shipping and receiving orders.
  • Answered customer questions about product availability and shipment times.
Education
BBA : Business Management International Business and Finance Business, Communications and Organizational Psychology, 1 2006 Morgan State University － Baltimore, MD Business Management International Business and Finance Business, Communications and Organizational Psychology
Professional Affiliations

Member, Small Business Association (2008 - present)

Skills

administrative, benefits, budget preparation, Cash handling, closing, Strong interpersonal skills, conflict resolution, credit, documentation, fashion, General Manager, Team building, marketing strategies, meetings, merchandising, window, Pick, presentations, project coordination, express, receiving, reporting, Retail, Sales, shipping, space planning, supervising, teamwork, time management, training materials

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Resume Overview

Companies Worked For:

  • Endangered Kicks LLC
  • Active Pick Under Armor INC
  • Footlocker Inc

School Attended

  • Morgan State University

Job Titles Held:

  • Sale lead/Assistance Manger

Degrees

  • BBA : Business Management International Business and Finance Business, Communications and Organizational Psychology , 1 2006

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