Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
High-achieving professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges.
Certifications and Credentials
Six Sigma Lean Black Belt (2011), Six Sigma Green Belt (2009), Six Sigma Lean Six Sigma (2009) - Healthcare, Villanova University
Skill Highlights
Customer relations specialist
Process improvement
Multi-unit operations management
Risk management
Vendor sourcing
Natural leader
Quality assurance and control
Productivity improvement
Detail-oriented
Purchasing and procurement
Organized
Unsurpassed work ethic
Results-oriented
Cost reduction and containment
Relationship building
Systems implementation
Microsoft Office Suite expert
Superb time management skills
Accomplishments
Built and refined ground-up operation reaching $12M in 1 year.
Shaved $150K off annual inventory costs and cut audit discrepancies to less than 1% through lean process implementation.
Incentivized sales and operations to reach peak profitability by curbing expenses; recruited 100% of staff, with training in high-efficiency purchasing, billing, and reporting.
Gained 3% customer confidence ratings increase through quality training and service in 4 months.
Created efficient, 1-stop Customer Care team to handle 100% of client/member requests.
Resolved, tracked, and ensured compliance with all organizational, state, and federal regulatory/compliance policies and procedures to achieve multiple successful Joint Commission surveys, CARF inspections, OSHA state and federal inspections, and CMS survey for senior service market.
Facilitated successful business expansion of 4 new health care facility accounts.
Implemented technology upgrade and specialty care products for a $7M increase in new business.
Professional Experience
08/2010 to 02/2012Safety OfficerMantech International Corporation | Saint Inigoes, MD,
Recruited to strengthen and enhance operational infrastructure-building on previous service/support expertise as lead executive for safety, emergency response, quality controls, and standards.
Took over Safety and Emergency Management programs, bringing in successful practices from previous Operations model - including centralized patient/client support system that improved safety and compliance capabilities.
Defined project deliverables and monitored status of tasks.
Drafted action plans and led meetings with department executives to review project status and proposed changes.
Delivered status reports to stakeholders for budgeting and planning purposes.
Collaborated with cross-functional teams to draft project schedules and plans.
Monitored costs, timescales and resources used to achieve organizational compliance.
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07/2009 to 08/2010HOSPITAL OPERATIONS MANAGERBickford Senior Living | City, STATE,
Recruited to launch startup of high-profile account and to build strong rapport with customers (Level III Trauma Center, 594 bed facility).
Process Improvement Identified gaps in equipment utilization and implemented lean processes to improve equipment utilization by 66% in four months.
Reduced patient-to-patient transfer violations from 9.5% (Program Implementation) to 6.1% in eight months.
Coordinated equipment transfers between district office to Asset Management Program account reducing inventory discrepancies and billing errors.
Revenue Growth Captured lost revenue resulting in a $1.2 million increase.
Set strategic account objectives.
Oversee reports and monthly account billing Program Development Facilitated technology upgrade and implementation of specialty care products.
2009 to 07/2009HOSPITAL OPERATIONS SUPERVISORMEMORIAL HERMANN SOUTHWEST HOSPITAL | City, STATE,
Reduced patient-to-patient equipment violations 3% in four months.
Reduced lost equipment from 7% to less than 1% within five months resulting in the recovery of assets and improved equipment utilization.
Education and Training
Expected in 2010Master of Healthcare Administration (MHA) | LeadershipBellevue University, Bellevue, NEGPA:
Operations and Quality Management coursework
Strategic Leadership training
Expected in 2005Bachelor of Science | Healthcare ManagementBellevue University, Bellevue, NEGPA: Magna cum Laude GPA: 3.89/4.00 GPA: 3.945/4.00
Graduation Honors: Magna cum Laude GPA (3.89/4.00)
Major Coursework GPA: 3.945/4.00
Expected in 2005Associate of Science (AS) | General Math & SciencesNorth Harris Community College, Houston, TXGPA:
Honors Debate Team
Expected in 1995Diploma | Honors College PreparatoryRipley High School, Ripley, TNGPA:
Skills
Asset Management
Client support
Inventory Management
Regulatory Compliance
Patient Safety
Process Improvement
Program Development
Program Implementation
Relationship Building
Strategic Planning
Additional Information
Universal Hospital Services Eagle Award (Operational Excellence for achieving quality improvement initiatives and cost containment measures) 2010
Letter of Appreciation (Helping command achieve mission of quality patient healthcare by providing outstanding service to patients.) November 2004
Letter of Appreciation (Helping command achieve mission of quality patient-care focused healthcare by providing outstanding service to beneficiaries.) November 2004
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