Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

High-achieving professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges.

Certifications and Credentials

Six Sigma Lean Black Belt (2011), Six Sigma Green Belt (2009), Six Sigma Lean Six Sigma (2009) - Healthcare, Villanova University

Skill Highlights
  • Customer relations specialist
  • Process improvement
  • Multi-unit operations management
  • Risk management
  • Vendor sourcing
  • Natural leader
  • Quality assurance and control
  • Productivity improvement
  • Detail-oriented
  • Purchasing and procurement
  • Organized
  • Unsurpassed work ethic
  • Results-oriented
  • Cost reduction and containment
  • Relationship building
  • Systems implementation
  • Microsoft Office Suite expert
  • Superb time management skills
  • Built and refined ground-up operation reaching $12M in 1 year.
  • Shaved $150K off annual inventory costs and cut audit discrepancies to less than 1% through lean process implementation.
  • Incentivized sales and operations to reach peak profitability by curbing expenses; recruited 100% of staff, with training in high-efficiency purchasing, billing, and reporting.
  • Gained 3% customer confidence ratings increase through quality training and service in 4 months.
  • Created efficient, 1-stop Customer Care team to handle 100% of client/member requests.
  • Resolved, tracked, and ensured compliance with all organizational, state, and federal regulatory/compliance policies and procedures to achieve multiple successful Joint Commission surveys, CARF inspections, OSHA state and federal inspections, and CMS survey for senior service market.
  • Facilitated successful business expansion of 4 new health care facility accounts.
  • Implemented technology upgrade and specialty care products for a $7M increase in new business.
Professional Experience
08/2010 to 02/2012 Safety Officer Mantech International Corporation | Saint Inigoes, MD,
  • Recruited to strengthen and enhance operational infrastructure-building on previous service/support expertise as lead executive for safety, emergency response, quality controls, and standards.
  • Took over Safety and Emergency Management programs, bringing in successful practices from previous Operations model - including centralized patient/client support system that improved safety and compliance capabilities.
  • Defined project deliverables and monitored status of tasks.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Delivered status reports to stakeholders for budgeting and planning purposes.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Monitored costs, timescales and resources used to achieve organizational compliance.
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    07/2009 to 08/2010 HOSPITAL OPERATIONS MANAGER Bickford Senior Living | City, STATE,
    • Recruited to launch startup of high-profile account and to build strong rapport with customers (Level III Trauma Center, 594 bed facility).
    • Process Improvement Identified gaps in equipment utilization and implemented lean processes to improve equipment utilization by 66% in four months.
    • Reduced patient-to-patient transfer violations from 9.5% (Program Implementation) to 6.1% in eight months.
    • Coordinated equipment transfers between district office to Asset Management Program account reducing inventory discrepancies and billing errors.
    • Revenue Growth Captured lost revenue resulting in a $1.2 million increase.
    • Set strategic account objectives.
    • Oversee reports and monthly account billing Program Development Facilitated technology upgrade and implementation of specialty care products.
    • Reduced patient-to-patient equipment violations 3% in four months.
    • Reduced lost equipment from 7% to less than 1% within five months resulting in the recovery of assets and improved equipment utilization.
    Education and Training
    Expected in 2010 Master of Healthcare Administration (MHA) | Leadership Bellevue University, Bellevue, NE GPA:
    • Operations and Quality Management coursework
    • Strategic Leadership training
    Expected in 2005 Bachelor of Science | Healthcare Management Bellevue University, Bellevue, NE GPA: Magna cum Laude GPA: 3.89/4.00 GPA: 3.945/4.00

    Graduation Honors: Magna cum Laude GPA (3.89/4.00)

    Major Coursework GPA: 3.945/4.00

    Expected in 2005 Associate of Science (AS) | General Math & Sciences North Harris Community College, Houston, TX GPA:

    Honors Debate Team

    Expected in 1995 Diploma | Honors College Preparatory Ripley High School, Ripley, TN GPA:
    • Asset Management
    • Client support
    • Inventory Management
    • Regulatory Compliance
    • Patient Safety
    • Process Improvement
    • Program Development
    • Program Implementation
    • Relationship Building
    • Strategic Planning
    Additional Information
    • Universal Hospital Services Eagle Award (Operational Excellence for achieving quality improvement initiatives and cost containment measures) 2010
    • Letter of Appreciation (Helping command achieve mission of quality patient healthcare by providing outstanding service to patients.) November 2004
    • Letter of Appreciation (Helping command achieve mission of quality patient-care focused healthcare by providing outstanding service to beneficiaries.) November 2004

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    School Attended

    • Bellevue University
    • Bellevue University
    • North Harris Community College
    • Ripley High School

    Job Titles Held:

    • Safety Officer


    • Master of Healthcare Administration (MHA)
    • Bachelor of Science
    • Associate of Science (AS)
    • Diploma

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