Committed and motivated Office Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Planned travel arrangements. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained electronic file systems and maintained electronic and paper files.Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.Planned meetings and prepared conference rooms.Maintained an up-to-date department organizational chart.Dispersed incoming mail to correct recipients throughout the office.Supplied key cards and building access to employees and visitors.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, .faxed reports and scanned documents. Maintained weekly and monthly reports and presentations.Properly routed agreements, contracts and invoices through the signature process.Received and distributed faxes and mail in a timely manner.Received and screened a high volume of internal and external communications, including email and mail.Managed daily office operations and maintenance of equipment.
Maintained security and data integrity of databases.Quickly learned SAP software and used it to receive, stock and expedite parts.Entered and distributed work orders to other technicians.Carefully organized, analyzed and prepared technical data reports to ensure proper workflow and productivity.
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Built customer loyalty by placing follow-up calls for customers who reported product issues.Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound calls in phone queues to improve call flow.Cross-trained and provided back-up for other customer service representatives when needed.
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