Sacristan Resume Example
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SACRISTAN
Professional Summary
Customer Service with over 35 years of successful experience in Cashier and Customer Service. Recognized consistently for performance excellence and contributions to success. industry. Strengths backed by training.
Experienced Cashier with over 35 years of experience in Cashier and Customer Service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Ambitious with 40 years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures.
Skills
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Work History
Sacristan, 03/2012 to Current
Mercy Iowa City Rehabilitation Hospital – Williamsburg , IA
Mercy Iowa City Rehabilitation Hospital – Williamsburg , IA
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Planned promotional menu additions based on seasonal pricing and product availability
- Ordered and received products and supplies to stock kitchen areas
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Verified proper portion sizes and consistently attained high food quality standards
- Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering
- Safely, effectively reducing injuries and burns
- Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries
- Recommended menu items for new dish development, holidays, special events and promotions
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
- Monitored social media and online sources for industry trends
- Resolved problems, improved operations and provided exceptional client support
- Developed team communications and information for Staff meetings
- Increased customer satisfaction by resolving issues
- Handled calls to address customer inquiries and concerns
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Worked with customers to understand needs and provide service
Housekeeper, 03/2012 to Current
Rubio's Restaurants, Inc. – Oceanside , CA
Rubio's Restaurants, Inc. – Oceanside , CA
- Removed waste paper and other trash from premises to designated area
- Disposed of trash and recyclables each day to avoid waste buildup
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
- Kept building entryway glass clean and polished for professional presentation
- Verified cleanliness and organization of storage areas and carts
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning
- Rotated linens in storerooms and replenished when supplies ran low
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Documented and reported all necessary facility and building repairs observed
- Adhered to professional house cleaning checklist
- Used and chemicals to disinfect floors, counters and furniture
- Cleaned and buffed tile floors using industrial cleaning equipment
- Emptied waste paper and other trash from premises and moved to appropriate receptacles
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment
- Dusted picture frames and wall hangings with cloth
- Coordinated hotel-wide laundry workflow to fulfill hotel guest laundry requests in under 2 hours
- Picked up trash from parking lot and garden areas to keep those areas free of debris
- Accepted accountability for all assigned building keys, master keys and access cards
- Changed bed linens and collected soiled linens for cleaning
- Washed, cleaned and disinfected water coolers
- Quickly responded to requests from patrons for linens and items, which boosted satisfaction rates on company scorecards
- Transported cleaning products and equipment to and from utility rooms
- Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture
- Restocked room supplies such as facial tissues for personal touch with every job
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Cleaned and changed bedspreads, blankets and mattresses
Cashier, 01/1998 to 02/2012
Alchemy Systems – Arlington Heights , IL
Alchemy Systems – Arlington Heights , IL
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Checked prices for customers and processed items sold by scanning barcodes
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Operated cash register for cash, check and credit card transactions accuracy
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Reviewed and resolved differences between accounting information and cash drawer
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Counted cash in register drawer at beginning and end of shift
- Assisted customers with special services, account updates and promotional options
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Organized and reported on financial information to document payment histories and assist with sound financial accounting
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Reviewed weekly sales circulars and monitored price changes
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Answered questions about store policies and concerns to support positive customer experiences
- Assisted customers by answering questions and fulfilling requests
Receptionist, 10/1990 to 09/1998
Aztec Central Air And Heat – City , STATE
Aztec Central Air And Heat – City , STATE
- Kept reception area clean and neat to give visitors positive first impression
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Collected payments from clients and updated account balances
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Routed incoming mail and messages to relevant personnel without delay
- Aggregated and prepared documentation and reports for office meetings, distribution and filing
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Handled complaints and questions, and re-directed calls to other team members as appropriate
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel
- Offered appointment information updates and rescheduling to guests
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Monitored and screened visitors to verify access to facility and inter-office personnel
- Corresponded with clients through email, telephone or postal mail
- Acted as first point of contact and set appointments for prospective clients
- Greeted arriving members professionally by first name
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
- Collected, sorted, distributed and sent mail and packages
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
Education
High School Diploma: 05/1989
South San Antonio High - City
South San Antonio High - City
Some College (No Degree): Medical Billing And Coding Specialist, 2013
Florida Gulf Coast University - City, State
Florida Gulf Coast University - City, State
Some College (No Degree): Medical Front Desk Specialist, 2016
Florida Gulf Coast University - City, State
Florida Gulf Coast University - City, State
Some College (No Degree): Certified Nurse Assistance, 1995
Savant Training And Technologist - City
Savant Training And Technologist - City
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Resume Overview
School Attended
- South San Antonio High
- Florida Gulf Coast University
- Savant Training And Technologist
Job Titles Held:
- Sacristan
- Housekeeper
- Cashier
- Receptionist
Degrees
- High School Diploma : 05/1989
Some College (No Degree) : Medical Billing And Coding Specialist , 2013
Some College (No Degree) : Medical Front Desk Specialist , 2016
Some College (No Degree) : Certified Nurse Assistance , 1995
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