Credit Union Manager with sixteen years experience in banking with a vast knowledge in lending, regulatory requirements and bank operations. Consistent achievements as a top producer, relationship building, exceptional member service and attentive follow-up. Recognized for managing the top performers and providing creative leadership.
Branch Manager; Assistant Branch Manager
Assistant Branch Manager
Loan Officer; Financial Service Representative; Teller
Lending Associate; Loan Processor
Loan Servicing Customer Service Representative
Personal Banker; Customer Service Representative; Teller
-Portfolio merge and conversion clean-up
- Training to identify personality profiles to aid in creating
relationships and structuring sales strategies
-Successfully conduct developmental coaching, mentoring
-Performance driven training to impact member loyalty by
demonstrating ethically driven service and sales behaviors
-Consumer Lending -Principles in Banking
-Microsoft Word -Microsoft Excel
-Cash Management Services -Mutual Funds and Annuities
-Accounting Basics -Financial Accounting
-Supervision -Customer Service
-Cross Selling Bank Products -Verbal and Written Communication
-Neuro-Linguistic Patterns -Dealing with Difficult People
-Notary Public -Having Fun in the Work Place
-Federal Reserve and Saving Bonds
Team Captain, American Cancer Society, Relay for Life, 2008 - 2012
Volunteer, JR Achievement, 2011 - 2012
Volunteer, Habitat for Humanity, 2011
Volunteer, Salvation Army, 1998 - 2004
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