S4connection Advange Resources Staffing Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

  • Hiring and retention strategies
  • Records maintenance
  • Onboarding
  • College recruiting
  • Communication
  • Customer service
  • Active listening
  • Fluent in Spanish
  • Customer communications
  • Call center operations
  • Professional telephone voice
  • Payment processing
  • Data entry
  • Call control skills
  • Quality control
  • Resolving issues
01/2016 to 08/2019 S4connection Advange Resources Staffing Call Center Resources | City, STATE,


  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Accurately documented calls and caller information .software and made updates to data as needed.
  • Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.
  • Handled escalated customer service concerns from ands to preserve revenue streams from key customers.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Used prescribed call lists to place up to calls per day in fast-paced environments and maintained conversion rate.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved average of inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from .
  • Took over inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base
  • Completed up to outgoing calls per day . according to assigned call list.
06/2012 to 04/2014 Penzoil Company Clean Offices | City, STATE,
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Performed dusting, leather and wood surface polishing and wall washing on basis.
  • Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
  • Sanitized frequented areas and equipment using approved supplies.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
  • Used digital timekeeping system to document hours worked each day.
  • Reduced cleaning time by while maintaining company quality standards.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
  • Strengthened building cleanliness by inspecting perimeters, picking up trash and performing .
  • Responded to emergency cleaning requests to meet client expectations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Organized custodial closets to easily find equipment and supplies.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
  • Notified management of structural issues and major repairs.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
04/2002 to 10/2005 Taqueria Silvia Food Server | City, STATE,
  • Sent orders to kitchen staff by
  • Processed customers' payments and provided receipts.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Education and Training
Expected in High School Diploma | South West High School , San Marcos, TX GPA:
Expected in | Pharmacy Technology Gary Jobs Corps , San Marcos, TX GPA:
Expected in | Medical Assisting Everest College Houston Texas , Houston, TX GPA:

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Resume Strength

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  • Target Job
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Resume Overview

School Attended
  • South West High School
  • Gary Jobs Corps
  • Everest College Houston Texas
Job Titles Held:
  • S4connection Advange Resources Staffing
  • Penzoil Company
  • Taqueria Silvia
  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)