S04B Post Office Supervisor Resume Example Letter Carrier United States Postal Service

S04B POST OFFICE SUPERVISOR

Summary

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Client relations specialist Training and development Conflict resolution techniques Scheduling Marketing savvy Deadline-oriented Team management Skilled multi-tasker Persuasive Talent development Focused on customer satisfaction Management of remote employees

Highlights

Typing, Vendor Management, Writing, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Service, Data Collection, Data Entry

Meticulous attention to detail
Results-oriented
Self-directed
Time management
Microsoft Office proficiency
Business writing
Advanced MS Office Suite knowledge
Dedicated team player
Strong interpersonal skills
Proofreading
Human Resources Management (HRM)
Mail management
Meeting planning
Report writing
Schedule management
Report development
Self-starter
Detailed meeting minutes

Accomplishments

Computed Data Reports

Customer Service
- Customer Interface
  Greeted customers upon entrance and handled all cash and credit transactions.
  Assisted customers over the phone regarding store operations, product, promotions and orders.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Experience

Washington DCS04B Post Office Supervisor12/2012 to Current

Supervise the carriers rotating morning and night shifts. Handle customers issues/complaints.
Provide disciplinary for needed carriers if needed on daily basis.
Handle daily route inspections when /if needed Overall make sure carriers are providing great customer service.
Making sure carriers are providing service in timely manner.
Monitor carriers daily clock rings/ OT/ leave.

Letter Carrier United States Postal ServiceWashington, DC02/2009 to 11/2012

Sort and deliver mail to customer homes on a set route with weights of up to 75lbs at any given time Deliver Certified and Insured parcels/letters in a timely manner Assist other carriers with the completion of their routes.

Levy Restaurants Nationals Ball ParkWashington, DCBar Manager04/2008 to 11/2012

Conducted inventory of supplies at the beginning and end of each shift Processed payments for customers Maintained cash drawer ensuring accuracy on a daily basis Provided excellent customer service at all events.

Hotel & Restaurants IncWashington, DCSenior Service Coordinator08/2007 to 12/2010

Maintained time and attendance utilizing Microsoft Excel spreadsheet to prepared /distribute pay advice's Screened, hired, and assigned workers to positions based on qualifications Received and greeted visitors in a courteous and professional manner; informed the appropriate staff member of visitor's arrival Conducted follow-up meetings with the clients to ensure they were provided adequate customer service from our employees First line of communication for staff - responsible for providing answers to employees questions.

Cosi'sWashington , DCFood Preparer / Cashier07/2005 to 07/2006

Provided customer service to clientele Maintained cash drawer ensuring accuracy on a daily basis Prepared food / coffee daily Maintained clean and orderly work station.

Hospitality Staffing CorpWashington, DCAdministrative Assistant07/2004 to 07/2007

Hospitality Temp Co - Screened, hired, and assigned workers to positions based on qualifications Received and greeted visitors in a courteous and professional manner; informed the appropriate staff member of visitor's arrival Answered and directed incoming phone calls to appropriate staff member Received and sorted incoming mail and packages; distributed mail and packages to the appropriate departments/individuals.
Ensured outgoing mail and packages are shipped in a timely basis.
Maintained adequate quantities of office supplies; reordered supplies as necessary Maintained time and attendance utilizing Microsoft Excel spreadsheet to prepared /distributed pay advice's Prepared correspondence regarding disciplinary actions / policies for all employees.
Performed other administrative tasks and special projects as required.

Crew Trainer08/2001 to 06/2004

Crew Member06/2000 to 08/2001

McDonalds

Ordered and maintained the stores' supply and merchandise inventory.
Assisted in creating the work schedule for staff members Performed reconcilement and audit of cash drawers daily.
Maintained the appearance of the store merchandise on display, while providing customer service to our clientele Assumed responsibility of the supervisor in her absence, consisting of training new employees.

McDonalds

Greeted Customers entering establishment.
Maintained clean and orderly checkout areas.
Placed and prepared food orders for customers.
Performed daily audit on cash drawer to ensure the amount received was correct.

Education

Bachelor of Arts:Psychology Forensic Psychology2009George Washington University, Washington, DC, USPsychology Forensic Psychology

Professional Affiliations

Member, Small Business Association (2008 - present)

Skills

administrative, clientele, clients, excellent customer service, customer service, filing, inventory, letters, meetings, Microsoft Excel, mail, office, Outlook, Powerpoint, Word, ordering office supplies, Organizing, policies, spreadsheet, supervisor, Supervising, phone

Resume Overview

Companies Worked For:

Letter Carrier United States Postal Service
Levy Restaurants Nationals Ball Park
Hotel & Restaurants Inc
Cosi's
Hospitality Staffing Corp

School Attended

George Washington University

Job Titles Held:

S04B Post Office Supervisor
Bar Manager
Senior Service Coordinator
Food Preparer / Cashier
Administrative Assistant
Crew Trainer
Crew Member
McDonalds

Degrees

Bachelor of Arts : Psychology Forensic Psychology 2009

S04B Post Office Supervisor Resume Example

Resume Score: 80%

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