Dedicated and focused employee who excels in customer relations, developing relationships, pro-active problem solving, product promotion, and effective selling strategies. Aggressive team player that interfaces well with all levels of the organization. Consistent record of success at exceeding expectations in business to business relationships. Seeking a role of increased responsibility and authority.
- MS Word, Excel, and Outlook
- A+ Certified
- Business Management
- Carpentry
- Hardware
- Computer Literate
- Customer Service
- Electrical Engineering
- Information Technology
- Marketing
- Excel
- Outlook
- MS Word
- Operating Systems
- Operations Management
- Problem Solving
- Rapport
- Selling
- Trouble Shooting
- Welding
- Data Analysis / Trend Assessment
- [Software] Competency
- Route Navigation
- Scheduling
- On-Time Delivery
- Operations Support
· Courses in Business Management and Electrical Engineering Technology
· AWS All Position Welding Certification Solid Core Mig, Flux Core, and Shielded Metal Arc
Minneapolis, MN, 01/2013 - Current
- Applied interpersonal and customer service skills in serving as point of contact for customers and staff.
- Worked to improve working conditions for all employees and fostered work environment that maximized employee morale and engagement.
- Monitored and maintained high level of on-time delivery reliability service and performance
- Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
- Oversaw transportation of [Number] [Unit] daily by coordinating personnel and developing efficient routes and workload schedules.
- Managed and updated database detailing important information such as [Type] and [Type] using [Software].
- Worked with [Type] customers to understand needs and provide [Type] service.
Grand Rapids, MI, 01/2011 - 01/2013
· Act as the main day to day contact in a business to business service industry.
· Meet customer service expectations through interpersonal skills, problem resolution, and appropriate follow up.
· Manage inventory levels to maximize cost savings for accounts.
· Establish and maintain rapport with account personnel including management, administrator, and staff.
· Communicate account activities to management verbally on daily basis.
· Responsible for maintaining and operating service vehicle in an safe, organized, and clean manner.
· Demonstrated success in selling catalog products and negotiating multi-year renewal deals as well as building and executing strategic account plans.
· Asses market conditions with customers to help identify any future impact on the ability to pay in a timely manner.
Perform business tasks including presentations (one-on-one and group setting), prospecting for new business, presenting solutions, networking, probing for customer requirements, diffusing flare-ups, and pre-call planning
Evansville, IN, 01/2003 - 01/2011
· Oversee sales, accounting, presentation, packaging, and shipping of items of all sizes through both domestic and international channels.
· Planned, developed, designed and launched a new website, which included the creation of marketing plans, cost analysis, and presentation images.
· Identifying the need for, and following through on, inventory replenishment in line with market demand.
· Promoted, merchandised, presented and successfully sold lines of upscale brand name fashions.
· Responded to questions and concerns from both vendors and customers, resulting in higher sales as well as improving customer service, and establishing trust and credibility.
· Demonstrated the value of products through careful analysis of comparative product pricing data.
· Increased sales $150k during second year, exceeding projections, and reached an annual sales of $400k
for 2006.
· Identify and utilize additional sales channels in which to market items to the worldwide consumer.
· Manage and analyze data submitted to search engines to increase sale conversion rates.
- Route Manager, Dempsey Uniform and Linen Supply.
- 2013- present Route Service Representative, Dempsey Uniform & Linen Supply.
- 2011 – present •Act as the main day to day contact in a business to business service industry.
- Meet customer service expectations through interpersonal skills, problem resolution, and appropriate follow up.
- Manage inventory levels to maximize cost savings for accounts.
- Establish and maintain rapport with account personnel including management, administrator, and staff.
- Communicate account activities to management verbally on daily basis.
- Responsible for maintaining and operating service vehicle in an safe, organized, and clean manner.
- Demonstrated success in selling catalog products and negotiating multi-year renewal deals as well as building and executing strategic account plans.
- Asses market conditions with customers to help identify any future impact on the ability to pay in a timely manner.
- Perform business tasks including presentations (one-on-one and group setting), prospecting for new business, presenting solutions, networking, probing for customer requirements, diffusing flare-ups, and pre-call planning.
- E-Commerce Business Management, owner of www.shop4couture.com, 2003 - 2011 •Oversee sales, accounting, presentation, packaging, and shipping of items of all sizes through both domestic and international channels.
- Planned, developed, designed and launched a new website, which included the creation of marketing plans, cost analysis, and presentation images.
- Identifying the need for, and following through on, inventory replenishment in line with market demand.
- Promoted, merchandised, presented and successfully sold lines of upscale brand name fashions.
- Responded to questions and concerns from both vendors and customers, resulting in higher sales as well as improving customer service, and establishing trust and credibility.
- Demonstrated the value of products through careful analysis of comparative product pricing data.
- Increased sales $150k during second year, exceeding projections, and reached an annual sales of $400k for 2006.
- Identify and utilize additional sales channels in which to market items to the worldwide consumer.
- Manage and analyze data submitted to search engines to increase sale conversion rates.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Resume Overview
School Attended
- Harrisburg Area Community College
- Pennsylvania State University
- Penn State University
- Johnstown Industrial Training Center
Job Titles Held:
- Route Manager
- Route Service Representative
- Owner
Degrees
- Certified training in Keys to Effective Communication, Effective Selling, and Business Marketing •PC Operating Systems, Hardware, Repair, and Trouble Shooting
- Recognized as a Comptia A+ Certified Information Technology Professional •Courses in Business Management and Electrical Engineering Technology
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
