Childcare provider committed to offering a safe and loving environment for children,toddlers and infants in which they can flourish.
Positive and cheerful
Exceptional organizational skills
Mother of 2
Excellent communication skills
Certified in CPR
North Coast Church ChildcareVista, CARoom LeaderCarefully monitored children's play activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Offered detailed daily reports that outlined each child's activities.Created and implemented a developmentally appropriate curriculum.Upheld all CPR and CA regulated certifications.
Davids BridalSpokane Valley, WACustomer Service Rep SupervisorSuccessfully managed the activities of 4-15 team members.Created training manuals targeted at resolving even the most difficult customer issues.Recruited, managed and mentored an average of 4-10 new customer service representatives per year. Developed, implemented and monitored programs to maximize customer satisfaction.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Interviewed, hired and trained new quality customer service representatives.Addressed negative customer feedback immediately.Provided detailed monthly departmental reports and updates to senior management.Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.Effectively communicated with team members to maintain clearly defined expectations.Effectively communicated with team members to maintain clearly defined expectations.Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
The Pampered ChefPost Falls, IDSales ConsultantOrganize products and and placement. Record keeping of all inventory both outgoing and incoming. Fund dispersement and bookkeeping. Personal communication of new and updated information.