LiveCareer-Resume

roadside call center dispatcher resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Skills
  • Customer Relationship Management
  • Organizational Standards
  • Speech Clarity
  • Database Updates
  • Administrative Support
  • Creative Solutions
  • Special Requests
  • Recordkeeping Requirements
  • Handle Communications
  • Paperwork Submission
  • Improving Operations
  • Microsoft Office
Work History
Roadside Call Center Dispatcher, 08/2016 - Current
Phoenix Children's Hospital Detroit, MI,
  • Schedule roadside services as well as locksmith services 24 hours dispatch technicians by requested services offered by specific areas and equipment across the united states and Canada
  • Arrange for necessary repairs in order to restore service
  • Confer with customers also supervisory personnel in order to address concerns of customers to best carry out emergency roadside service request
  • Closely monitor dispatchers throughout areas to coordinate services to reduce estimated wait time
  • Closely monitored dispatch board to triage and prioritize over Number daily calls.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
Crew Member/ Cashier, 08/2012 - 08/2015
Phoenix Children's Hospital Hoboken, NJ,
  • Responsible for greeting guests, taking orders at the register, preparing products according to operational and quality standards and serve them with enthusiasm ensuring satisfaction of guests' experience
  • Some duties also include food production, responding to guest needs, resolving problems with a sense of urgency, as well as effectively executing restaurant standards of Dunkin Donut brand marketing initiatives
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Recommended merchandise to customers based on their needs and preferences.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Stocked shelves to organize aisles in assigned department.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked front counter, drive-thru and other areas.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Became familiar with products to answer questions and make suggestions.
  • Accurately operated cash register to process customer payments.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Brewed coffee and tea and changed out drink station syrups.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Administrative Assistant, 04/2005 - 04/2012
Randstad/Net Commerce Corporation City, STATE,
  • Image various documents for the department of Motor vehicles for the District of Columbia via Kodak 3500/3520 Perfect
  • Page
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed filing system, entered data and completed other clerical tasks.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Administrative Assistant, 01/2007 - 06/2007
OnStage America City, STATE,
  • Answering phones, completed monthly statements, entered customer information within the database using Microsoft Office 2000 as well printing weekly spreadsheets
  • Assisted existing and potential OnStage America customers with upcoming competition dates and information by appointment setting
  • Composed and drafted all outgoing correspondence and reports for managers
  • Processed accounts receivable and accounts payable
  • Directed guests and routed deliveries and courier services
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Obtained signatures for financial documents and internal and external invoices
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Created and maintained databases to track and record customer data.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed filing system, entered data and completed other clerical tasks.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Bachelor of Arts: Graphic Design/ Communications & New Media, Expected in
-
Northampton Community College - Bethlehem, PA
GPA:
Status - Advance Graphic Design, Product development, & Public relations coursework
Diploma: Liberal Arts And General Studies, Expected in 06/2004
-
Mountain View High School - 5775 Spindle Court, Centerville, VA,
GPA:
Status -

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Resume Overview

School Attended

  • Northampton Community College
  • Mountain View High School

Job Titles Held:

  • Roadside Call Center Dispatcher
  • Crew Member/ Cashier
  • Administrative Assistant
  • Administrative Assistant

Degrees

  • Bachelor of Arts
  • Diploma

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