To obtain a position in the Industry that will utilize my excellent interpersonal, communication and leadership skills to provide the public, and my company, a well trained, professional and motivated work force. Twenty two years of transit related experience with consistently increasing responsibilities in employee management, driver training, scheduling, payroll, client relations, and safety program development and implementation. Material handling in and outbound, in charge of large amounts of money for incoming and out going of brinks
Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.
Adaptable and friendly and team player with comprehensive background in costumer service Dedicated employee who interacts effectively with city officials and citizens alike. Provides customer service support to the general public
Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees.
Addressed questions and concerns from the general public.Gathered and analyzed data on community needs and interests.Solicited Coordinated the scheduling of 100 + for assigned rout on a daily bases.
Recruited, trained and supervised 50 +new staff members each year.
Reviewed staff work and gave comprehensive and constructive feedback. Identified maintenance and safety issues and coordinated repairs with the maintenance department Responded to questions regarding city laws, ordinances and regulations with the public Directed the proper use of program facilities by staff and the general public.
A medical transportation company providing service for The City of Riverside and surrounding areas.
Maintain route on time performance and operator evaluations.
Attended community meetings each week to answer questions, address complaints and explain procedures.
Business, Management and Education coursework
accounting, AP, AR, Agency, automotive, C, com, Ca, contract negotiations, client, clients, client relations, dispatching, funds, General Ledger, hiring, leadership, mechanical, window, payroll, personnel, profit, receiving, repairs, reporting, routing, safety, scheduling, Supervisor, supervising, supervision, telephone, Trainer, training manuals, Transportation
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