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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Versatile and flexible telecommunications professional with 17 years of experience spanning wireline and wireless commications networks. Have gained a very broad perspective by working as a field engineer, switch engineer, and NOC engineer on RAN, UTRAN, as well as EUTRAN networks
Skills
Proficient in operation and maintenance of EUTRAN. Enodeb, MME, SGW, PGW, 

Highly proficient in operation, maintenance and technical support of UTRAN, Nokia Ultrasite RNC  platform and Flexi WCDMA BTS, GGSN, SGSN and MSC
Expert in installation, commissioning and integration of Ultrasite, Flexi BTS and transmission equip

Expert in testing and troubleshooting transmission issues related to OC48, OC12, OC3, DS3, and DS1
Work History
08/2012 to 09/2013 RNC Engineer U-Haul | Augusta, GA, Worked with a team of engineers tasked with modernizing T-Mobiles network and rolling out LTE

Worked with engineers to decom existing Nortel BTS's and install and integrate Nokia Flexi

Configured ports in ALU 7705  CSR

Monitored new sites to ensure proper performance of voice and data before handing to market
07/2011 to 07/2012 Switch Technician U-Haul | Augusta, ME, Work with a team of engineers tasked with upgrading T-mobiles network from AAV 1.0 to AAV 1.95

Nokia RNC / BTS troubleshooting and rehoming

Alcatel 7670, 7750, and 7705 configuration and troubleshooting

Investigated performance issues related to 2G/3G Ericsson, 2G/3G Nokia, 2G Nortel, Tellabs, Alcatel/Spatial, and ATM technology using vendor specific programs, contacting vendor, and analyzing automatically generated report's

Ensured network reliability by adhering to performance monitoring thresholds that were currently in place as well has working with other departments such as RF to determine new thresholds
08/2009 to 07/2011 Alcatel RSP SME Engineer/ RNC Engineer Adcom | Norcross, GA, Provide SME support to help identify and troubleshoot any RSP issues.

Created Iur, IuCS, IuPS, and Iub links.

Creation / Definition of COCO for Node B cell sites

Integration of Node-Bs via remote coordination with Field Technicians

Upgrading of Node-Bs SW 

Clearing of Node-B and RNC alarms 

Re-hosting of Node-Bs from one RNC to another RNC.

Providing technical support tasks including fault diagnosis & troubleshooting of 3G Flexi BTS

Create and troubleshoot 3G Flexi BTS in the RNC and Application Launcher

Preparing the BTS commissioning file.

Prepare and process the alarm tracker issues in 3G TMobile network in Chicago, IL

Provide daily updates in a daily call with the customer

Troubleshoot transmission, ATM and IP issues to integrate the 3G Flexi BTS

Operations & Maintenance, Troubleshooting of RNC issues

Manage, lead and delegate RAN/RNC tasks

Implementation of mass parameters changes to NodeB and RNC parameters by generating new XML plan

Remote Creation of UMTS Node B sites thru XML Files via Nokia OSS4.0 / NetAct

Experience in NetAct tools such as NW Editor, CM Editor, CM Operations and NW License manager• Experience working in Plan Editor
06/2008 to 06/2009 Switch Technician Adcom | Norcross, GA, Build of ALU 7670 RSP Iub links for new sites.

Troubleshooting of alarms in ALU RSP 7670.

Executed card changes and software upgrades in ALU RSP 7670.

Test and turn up of ALU MGW trunks.

Test and acceptance of OC-3, DS3, and T-1's with Telco.

Re-hosting of Nokia Node-Bs.

Troubleshoot transmission, ATM and IP issues to integrate the 3G Flexi BTS.

Operations & Maintenance, Troubleshooting of RNC issues.

 Investigated performance issues related to 2G/3G Nokia, 2G Nortel, Tellabs, Alcatel/Spatial, and ATM technology.
03/2007 to 06/2008 Network Operations Center Alcatel ATM Engineer Common Spirit | Iowa City, IA, Responsible for troubleshooting, monitoring and maintenance of Alcatel 7670 switching platforms.

Worked as a team with NOC/Market technicians to execute alarm resolution.

Coordinate with ATM Tier 2 Engineering to help perform assigned tasks such as cleanup of connected "down" circuits and links.

Everyday knowledge of Alcatel 5620 NM 6.3 Graphical User Interface.

Provisioned ATM and Frame Relay connections to enhance telecommunication resources.

Executed card changes and software upgrades.

Performed a variety of automated services by means of Remedy Action Request System 5.01.02

Screened NETeXPERT Provisioning and Inventory Manager for alarms on platform
10/2006 to 03/2007 Network Operations Center Engineer U-Haul | Aurora, CO, Monitoring of T-Mobile's 2G wireless Ericsson, Nokia, and Nortel Mobile Switching Systems for the western region.

Fault surveillance & fault management of network alarms.

Screened NETeXPERT Provisioning and Inventory Manager Alarms on a variety of wireless and wireline technologies, including GSM, GPRS, optical, fixed voice, NgN, VoiP, and IP.

Performed a variety of automated services by means of Remedy Action Request System 5.01.02

Coordinating Engineering, Vendor Technical Support, and Field Operations on unresolved network troubles, and first and second tier escalations.
05/2006 to 08/2006 BTS Engineer Cingular Wireless/ Contract | , STATE, Built Nokia BTS Ultrasite cabinet, configured hardware, swept lines and ran all jumpers.

Integrated and Commissioned Nokia BTS Ultrasite.

Troubleshoot alarms at the Nokia Ultrasite BTS.

Perform QA audits of the Nokia Ultrasite BTS and associated equipment.
05/2005 to 02/2006 Network Operations Center Engineer Cingular Wireless/ Contract | City, STATE, Monitoring of the Cingulars 2G wireless Ericsson, Nokia, and Nortel Mobile Switching Systems for the South East region.

Fault surveillance & fault management of network alarms.

Performed a variety of automated services by means of Remedy Action Request System 5.01.02.

 Coordinating Engineering, Vendor Technical Support, and Field Operations on unresolved network troubles, and first and second tier escalations
01/2005 to 05/2005 BTS Engineer Cingular Wireless/ Goodman Networks | City, STATE, Responsible for the training and technical support of the Nokia Partners in the areas of Installation, commissioning, and integration of the Nokia Ultrasite BTS.

Troubleshoot alarms at the Nokia Ultrasite BTS via the BSC.

Provide technical support for Field Engineers troubleshooting alarms at the Nokia Ultrasite BTS.

Perform QA audits of the Nokia Ultrasite BTS and associated equipment.

Licensed by Nokia to perform Complex Channel Adds
07/2004 to 01/2005 Project Manager ICG Communications | City, STATE, Coordinated the decommission of clients 3,000 square foot switch site.

Coordinated disconnect of all trunk groups with telco.

Provided detailed tracking of progress via excel spreadsheet.

Disconnected all trunk groups in Lucent 5ESS switch using Granite circuit information.

Supervised all contractors in removing all telco equipment from clients switch site.

Looped back all circuits in Titan 5500.
1995 to 07/1999 Wideband Satellite Communications Technician United States Air Force | City, STATE, Engineered site layouts.

 Installed all radios, antennas, and cables necessary for point to point or satellite communications network.

Tested and configured all equipment according to manufactures guidelines.

Made upgrades to existing networks.

Removed all radios , antennas, and cables necessary to remove a site
04/2000 to 03/2001 Switch Technician Winstar Communications | City, STATE,
PRI and BRI turn-up.

Monitoring of the muxes

Handled all trouble tickets and dispatched field techs appropriately

 Checked line translations

 Test and turn up DS3, DS1, and DS0's.

Testing of the DC Power Plant
Education
Expected in 1995 Wideband Satellite Communications Technician | Telecom United States Air Force, Biloxi, MS GPA:

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resume Strength

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Resume Overview

School Attended

  • United States Air Force

Job Titles Held:

  • RNC Engineer
  • Switch Technician
  • Alcatel RSP SME Engineer/ RNC Engineer
  • Switch Technician
  • Network Operations Center Alcatel ATM Engineer
  • Network Operations Center Engineer
  • BTS Engineer
  • Network Operations Center Engineer
  • BTS Engineer
  • Project Manager
  • Wideband Satellite Communications Technician
  • Switch Technician

Degrees

  • Wideband Satellite Communications Technician

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