Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Exceeded corporate target for customer satisfaction for numerous months in a row.
Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.Properly directed inbound calls in phone queues to improve call flow.
Organized, updated and maintained over 200 patient charts.Strictly followed all federal and state guidelines for release of information.Wrote clear and detailed clinical phone messages for physicians.Prepared prescription refill requests on behalf of the physician.Scheduled patient appointments.Completed registration quickly and cordially for all new patients.Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.Confirmed patient information, collected copays and verified insurance.Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.
Job Titles Held:
Where can I find a Capital One Risk Specialist resume example in Colonial Heights, Virginia ?
This is an actual resume example of a Risk Specialist who works in the Collections Industry. LiveCareer has 10500 Collections resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2018, Bold Limited. All rights reserved.