Rhodes Graduation Services/JOSTENS Resume Example
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RHODES GRADUATION SERVICES/JOSTENS
Summary
Hardworking and reliable worker with strong ability in office management and/or ranch management. Offering agricultural experience, Veterinary assistant experience and office management. Highly organized, proactive and punctual with team-oriented mentality.
Skills
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Experience
08/2012 - 07/2020Rhodes Graduation Services/JOSTENSFresenius Medical Care | Bel Air , KY
- Generated reporting packages for areas such as business performance results.
- Compiled analytical results and data into reports.
- Created in-depth spreadsheets, which detailed trends and forecasts for revenue, profitability and expenses.
- Streamlined cost analysis process by creating and implementing new, more efficient policies and procedures.
- Planned, coordinated and managed many projects.
- Strengthened operational efficiencies and traceability, developing organization systems for municipal bond transactions and sales.
- Extracted data from various reporting systems to implement key operational changes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created agendas and communication materials for team meetings.
- Delivered product to customer locations.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
10/2010 - 10/2013Administrative AssistantModern Animal | Pasadena , TX
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Monitored office inventory to maintain adequate supply levels and order products.
- Managed daily operations within office by supporting continuous delivery of excellent services and care.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Supported sales management initiatives to optimize business development.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Identified potential customers and evaluated market potential.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Supported sales team by delivering current territory sales data and costing information.
01/2007 - 10/2020Veterinary AssistantTammy L. Jordan DVM | City , STATE
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
- Interpreted lab results to diagnose veterinary disorders and recommend treatment plans to veterinarian.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Reviewed pet records from daily visits and appointments, entering all important data into system.
- Prepared and sent financial statements to support bookkeeping functions.
- Addressed, documented, and responded to incoming and outgoing calls and correspondence.
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
- Unloaded and organized supplies and product inventory to maximize team efficiency.
- Recognized by management for providing exceptional customer service.
- Handled all delegated tasks, including invoicing and keeping track of inventory.
11/2003 - 01/2010Barn/Ranch Manager @ Diamond D Ranch Jewel Griffin | City , STATE
- Managed ranch schedules for livestock, special events and crops.
- Performed first aid and treated personnel wounds caused by sharp tools and equipment immediately, which reduced incidences of infection.
- Planned harvest and planting schedules.
- Trained new workers on safety and ranch procedures.
- Monitored weather conditions and adjusted strategies accordingly to avoid losses.
- Worked with the owner to determine ranch needs.
- Supervised day-to-day activities on ranch.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Loaded and unloaded feed, chemicals and equipment from trucks.
- Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
- Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Washed, groomed and trimmed each animal to enhance coat health.
Education and Training
05/2005High School Diploma
Baldwin High School | City
Baldwin High School | City
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Resume Overview
School Attended
- Baldwin High School
Job Titles Held:
- Rhodes Graduation Services/JOSTENS
- Administrative Assistant
- Veterinary Assistant
- Barn/Ranch Manager @ Diamond D Ranch
Degrees
- 05/2005 High School Diploma
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