Customer-focused professional skilled in HR, employee compensation, office administration, accounts payable and admissions. Team player with impeccable work ethic and excellent communication skills.
January 2020-CurrentReviewer | Company Name | City, State
Conducts reviews of applications submitted by schools and libraries for discounts for internet access, internal connections, basic maintenance of internal connections, and managed internal broadband services and equipment received for eligibility based on guidelines provided Processes invoices for discounts on equipment and services according to Program guidelines Communicates with applicants through email, E-Rate Systems and by telephone to obtain the required documentation required to process applications Utilizes desktop procedures, checklists and other documentation to process applications and invoices according to Program rules and guidelines Performs quality reviews of applications and invoices when required to ensure accuracy Escalates issues and questions as they arise when processing Program documents.
Observed strict procedures to protect sensitive patient information, including medical records and payment data.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Handled [number] calls per [timeframe] to address customer inquiries and concerns.
January 2019-January 2020Senior Representative | Company Name | City, State
Greeted new/existing patients.
Ensured completion of patient forms, consents, insurance documentation, co- pays, deductibles and medical record updates.
Verified patient coverage, referrals, benefits, pre-certification and related information.
Educated patients on rights, advance directives and system services.
Maintained HIPPA compliance in accordance to state and federal guidelines.
Safeguarded patient confidentiality and integrity of related files.
Followed hospital security guidelines.
Trained new employees to use and navigate Epic, medical record software to post payments and solve patient/insurance payment issues.
Assisted with scheduling, bed management, bed board check and patient occupancy.
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Provided basic technical support resolving issues for clients on variety of company products.
Trained newly hired employees on company policies and procedures regarding diverse situations.
Interacted with customers regularly to maintain and enhance relationships.
Researched relevant resources to assist members as needed, identified member representation needs, and troubleshot next steps to provide optimal support for member.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
January 2011-January 2018Human Resources Specialist | Company Name | City, State
Assisted with HR duties for a school district comprised of 7,000+ employees and HR team of 15 members.
Answered employee inquiries regarding compensation, benefits, grievances, succession planning, transfers, training, promotion/raises, equal opportunity disputes, employment documentation and records.
Communicated HR policies, procedures, protocol and standards for new/existing employees.
Performed new hire orientation, onboarding, paperwork and employment verification.
2 Calculated and posted entries into the payroll system regarding new hires, leave-of-absence, terminations, salary or FTE changes, resignations, etc.
Improved customer service ranking significantly.
Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
Completed projects on time and under budget while resolving complex issues for senior leaders.
Recommend successful approaches to [Job title] to help resolve complains with salaries and classifications.
January 2002-January 2011Senior Administrator | Company Name | City, State
Performed administrative and accounts payable duties.
Processed 175+ invoices weekly.
Performed 3-way match, batch and code into the system.
Communicated directly with vendors regarding errors, discrepancies and information updates.
Provided requested financial reports for yearly audits.
Assisted with year-end close process.
Completed year-end invoices and budget close-outs by cross-checking invoices in SAP and verifying all invoices were within budget and allocated to appropriate cost center.
Drafted meeting agendas, supplied materials and scheduled meeting/conferences.
Oversaw the filing and maintenance of correspondence and other records.
Prepared detailed financial statistical and textual reports.
Assisted officers with forms, reports and files, Updated system data.
Addressed customers inquiries and work-related complaints.
Provided information and practical solutions.
Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
Successfully juggled multiple projects simultaneously to aid executive leaders.
Master of Arts: Human Resources ManagementUniversity of Houston
Bachelor of Arts: Communication StudiesUniversity of HoustonDean List
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University of Houston
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Master of Arts : Human Resources Management Bachelor of Arts : Communication Studies
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