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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Tireless Reverse Operations manager/Warehouse management system subject matter expert with 14 years providing insight ,expertise, configurations and requirements for Walmart Reverse warehouse management systems and providing operational direction, support and training for 7 Walmart Reverse logistics facilities.

  • Subject matter expert on aspects of QA/deployment/testing and configuration of warehouse management systems.
  • Crucial team member in recent upgrade of Warehouse management system & Enterprise service bus for all 7 Walmart Reverse Logistics facilities providing inbound & outbound data feed requirements and system logic to meet operational needs & DOT/EPA compliance regulations for transporting/handling returns
  • Excellent Quality assurance skills working with new system enhancements and bug fixes. Reputation for root cause analysis, system issue resolution skills & working with project managers and developers contributing to robust, accurate operating system.
  • Reverse operations expert acting as liaison between operations managers and technical coordinators communicating system issues and translating issues in a technical manner for system developers.
  • Financial variance analyst that uses reporting and operational knowledge, to dig into systems that handle financial data, determine root cause of financial irregularities, and providing resolutions leading to financial accuracy

Eager to lead/support warehouse management system enhancements at scale. Experienced Reverse support manager with over 30 years of experience providing leadership, customer service and innovative ideas in Walmart Reverse Logistics, one of the leading reverse networks in the industry.

Skills
  • Root Cause Analysis/problem resolution
  • Microsoft Office
  • Process & operational improvement
  • Team support
  • Oracle Discoverer reporting software.
  • Service Now ticketing software.
  • Retail link App and decision support reporting
  • Transom/Quick rate lookup-TMS system
  • Gscope(ecommerce order lookup)
  • Teamworks/submitting receivables
  • Writing business requirements documents & verifying ECD documents
  • Operational Procedure Writer
  • Operational training
  • Business operations support
  • Financial variance analysis
  • Exago Reporting software
  • Remedy ticketing software
  • SAP/BI reports
  • RLOG/ Warehouse management systems
  • Global supplier management (supplier contracts)
  • HaMs-Hazmat
  • System support and analysis
  • System Liaison between operations and system support/Dev
Work History
01/2006 to 08/2020
Reverse Mdse Support Mgr/Subject Matter Expert Walmart City, STATE,
  • Supported senior operations leaders by creation and delivery of reports outlining performance to drive process improvements
  • Achieved 90% reduction in aged inventory by developing reporting , effectively communicating inventory goals and minimizing lost inventory increasing defective allowance profitability (Average aged went from $386k per month down to $35k average).
  • Performed UAT/QA on all system enhancements and bug fixes with Walmarts Returns warehouse management system, documenting deficiencies, and providing requirements to resolve issues before rolling to production.
  • Developed training programs for team members detailing configuration and root cause system analysis leading in a 21% reduction in days to resolve Return Center remedy tickets.
  • Initiated inventory analysis researching warehouse price variance accounts discovered over $11 million variance caused by inaccurate purchase of inventory and provided reporting for manual correction, and P&L true-up.
  • Inventory financial analysis lead to the discovery of claim upload failure, provided root cause analysis to correct system issue , realizing a drop from $15 million to $780k by the end of 2017, that would have resulted in loss of revenue if not corrected.
  • Team member of RLOG/ESB system replacement project providing requirements for inbound & outbound data files and operational logic for Walmart Reverse logistics warehouse management system and traveling to each Return Center during pilot/rollout providing operational and configuration training to operations teams in the reverse network.
  • Recouped $1.6 million in additional claim for Walmart Returns Network researching price variance and price protection Co-op's. Negotiated with suppliers and merchants to retrieve price protection funding that suppliers initially declined to fund.
  • Daily support for all customers that interact with or within the Walmart returns network (suppliers, merchants, stores/clubs, Walmart/Sam's dotcom returns team, compliance team, Logistics systems, Cognizant ESB support and dev, FedEx/Genco system development team and returns operations) providing system solutions and operation direction.
04/1999 to 01/2006
Reverse Mdse Support Coordinator/Specialist Walmart City, STATE,
  • Interacted with Return Center operational staff by phone, email or in-person to provide information, operational direction and issue resolution.
  • Rolled REMEDY ticketing system to Return Center operations facilities, providing training programs to staff utilizing remedy for problem reporting for shipping, carrier, scanning and supplier issue.
  • Processed Return Center remedy tickets, working with suppliers on shipping and claims issues. Resolving supplier return authorization opportunities, providing customer service excellence and improved Return Center inventory flow.
  • Identified system bugs, data download issues and system enhancement needs. Provided detailed communication of root cause analysis of system problems that resulted in prioritization of warehouse system fixes and enhancement projects. Worked with internal systems teams creating remedy tickets for resolution of data download issues to warehouse management system.
Education
Expected in 05/1983
High School Diploma:
Southwest High School - Washburn, MO
GPA:

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School Attended

  • Southwest High School

Job Titles Held:

  • Reverse Mdse Support Mgr/Subject Matter Expert
  • Reverse Mdse Support Coordinator/Specialist

Degrees

  • High School Diploma

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