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revenue cycle trainer resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Skilled Professional Trainer with over twenty years experience in organizational training. Experience in developing, designing and delivering trainer and computer-led educational programs in multi-faceted environments. Extensive knowledge in training practices, theories and techniques conducive to adult learners. Experience in developing training formats and procedures. Results-oriented Trainer who is organized, driven and effective at using efficient methods of teaching while focusing on the individual needs of each participant.

Highlights
  • Curriculum development and assessment
  • MS Office proficient
  • Proficient in Camtasia Studio Program
  • 20 years of training in Healthcare settings in hospital, insurance, and dental practices
  • Extensive knowledge of training methods
  • Knowledge of Adult Learning Theory
  • Strong Customer Service Skills
Accomplishments

Developed several training manuals for training seminars and classes.


Promoted to Performance Specialist within 6 months of employment.


Promoted to Patient Access Trainer/Revenue Cycle Trainer within 6 months of employment.


Named “Credentialed Trainer of the Month” in September 2012 for excellence in service.

Experience
Revenue Cycle Trainer, 2006 - Current
Common Spirit Norwalk, IA,
  • Develop and coordinate formal training programs adhering to organizational policies and procedures
  • Participate in Electronic Medical Record Committee
  • Participate in Credentialed Trainer Committee
  • Conduct individual and group training sessions Develop process flow tip sheets for staff Track and provide feedback and assessment on newly trained staff; evaluate and audit performance effectiveness
  • Promote registration proficiencies with ongoing training and educational programs
  • Develop educational programs
  • Provide departmental on-site training and technical support Participate in Go Live sessions and Provide post Go Live refresher classes
  • Extensive knowledge of various insurance plans

Registrar, 2005 - 2006
Education Affiliates Baltimore, MD,
  • Kept abreast of rapidly evolving technology
  • Registered patients to receive services within hospital
  • Verified and updated patient demographics, insurance, emergency contact, along with Primary Care Physician information
  • Received cash collection of copays from patients and balanced cash drawer at end of day
Performance Specialist, 1997 - 2005
Exos New Orleans, LA,
  • Trained current and new Customer Service Representatives (CSR) on BCBS claims processing procedures, including coding, claims adjudication, membership investigation, image workstation processing, and departmental guidelines
  • Trained "Achieving Excellent Customer Service" classes
  • Trained current and new Claim Processors on BCBS claims processing procedures, including coding, claims adjudication, image workstation processing, and departmental guidelines
  • Trained Dashboard and IRIS Documentation Tracking Systems which included system navigation, researching, reviewing and retrieving claims history in order to assist and respond to policy holder inquiries
  • Trained existing and new CSR staff on insurance products such as HMO, PPO and POS using customer guidelines Traveled locally, regionally and out-of-state, providing implementation and start-up of training programs and services
Customer Service Representative, 1996 - 1997
Neogen Corporation VA, State,
  • Received incoming phone calls from HMO policyholders, clients and agents, accessed computer systems verifying insurance coverage, claims information, status, coverage history, explained, and responded to benefits questions
  • Adjudicated medical claims
  • Completed Blue Chip Processing Training
Dental Care Manager, 1990 - 1995
Crusader Community Health Crusader Clinic City, STATE,
  • Managed team of 12 of professionals
  • Served as mentor to junior team members
  • Initiated program that standardized employee training and led to increase in customer satisfaction by 12%
  • Improved patient satisfaction by reducing patient wait time
  • Coordinated and managed appointment schedules for both the dentist and daily scheduling of dental assisting staff
  • Routinely completed inventory, supply orders and restocked supplies.
  • Expertly managed difficult or emotional patient situations and responded promptly to patient needs.
  • Consistently followed protocols regarding quality assurance, bio-hazards, infection control, charting and emergencies
  • Oversaw the local dental assisting programs while doing their internship within the dental clinic
  • Rolled out new professional dress code for dental assistants
  • Hired and provided progressive disciplinary actions


Chair side Dental Assistant, 1984 - 1990
M. J. Ritter, D.D.S. Dental City, STATE,
  • Greeted and prepared patients for dental examinations
  • Properly sterilized dental equipment and examination rooms in accordance with infection control policies
  • Effectively operated x-ray machines and developed x-rays.
  • Made preliminary impressions for study casts and occlusal registrations for mounting study casts
  • Correctly arranged instrument trays prior to dental procedures and surgeries
  • Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontal procedures.
  • Expertly charted conditions of decay and disease to prepare for diagnosis and treatment by dentist
  • Gently and skillfully took and developed radiographs
  • Expertly managed difficult or emotional patient situations and responded promptly to patient needs
  • Maintained proper graphical and periodontal charting

Education
Epic Credentialed ADT/Prelude & Cadence Trainer Certificates in Leadership/ Management and Training Seminars Registered Dental Assistant: , Expected in
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GPA:
Status -
Liberal Arts Degree: Pursuing Human Services, Expected in
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Rock Valley College - Rockford, IL
GPA:
Status -

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Resume Overview

School Attended

  • Rock Valley College

Job Titles Held:

  • Revenue Cycle Trainer
  • Registrar
  • Performance Specialist
  • Customer Service Representative
  • Dental Care Manager
  • Chair side Dental Assistant

Degrees

  • Epic Credentialed ADT/Prelude & Cadence Trainer Certificates in Leadership/ Management and Training Seminars Registered Dental Assistant
  • Liberal Arts Degree

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