STATE UNIVERSITY OF NEW YORK, COLLEGE AT BROCKPORTDECEMBER 1991Bachelor of Science: PsychologyBROCKPORT, NY
Delta College Honors Profram
NEWARK SENIOR HIGH SCHOOLJUNE 1988National Honor SocietyNEWARK, NY
ACCOUNTS PAYABLE, Accounts Receivable, Administrative, balance, billing, BOOKKEEPING, interpersonal, Contracts, clients, DETAIL ORIENTED, documentation, fast, financial, financial reports, image, Insurance, Inventory control, Mentor, Excel, office, Word, Microsoft Word, COMMUNICATOR, order entry, organizational, patient care, payroll, Performance Appraisals, policies, processes, purchasing, quality, QuickBooks, supervisor, telephone, phones, phone, workflow, written, writing skills
LABCORP OF AMERICAApril 2010 to CurrentREVENUE CYCLE MANAGEMENT BILLING SUPERVISOR
Prepare daily/weekly reports for staff and management Mentor Administrative Team Leads in daily processes and procedures to ensure they are successful in their roles Process employee performance evaluations, including monthly one-on-one's, Quarterly Performance Appraisals, fact files, verbal /written reprimands and Performance Improvement Plans Provide on-the-job training to staff, ensuring they have all the tools necessary to perform effectively.
LABCORP OF AMERICAApril 2009 to April 2010ADMINISTRATIVE TEAM LEAD
Assisted supervisor in daily workflow processes.
Ensured all work was completed by end of day.
Assisted staff with questions in both order entry and unbillables.
PLOUFFE CONSTRUCTIONSeptember 2004 to March 2009OFFICE MANAGER TEMECULA, CA
Prepared Construction Estimates, Invoices and Contracts.
Reviewed plans and prepared construction bids.
Completed financial documents using QuickBooks, Word and Excel.
EL CAMINO MEDICAL CENTERMarch 2003 to September 2004MEDICAL BILLING/COLLECTIONS ENCINITAS, CALIFORNIA
Medical claims billing and collections for a multi-disciplinary clinic EOB analysis and claim appeals Patient benefit analysis to include Group insurance, Medicare, Workers' Compensation and Personal Injury Claims Generated daily financial reports Represented Medical Center at Workers' Compensation hearings and trials.
TRI-CITY CHIROPRACTICApril 2001 to February 2003OFFICE MANAGER VISTA, CALIFORNIA
Trained and supervised staff on office policies and procedures Conducted new employee interviews Performed employee evaluations Prepared employee payroll Prepared daily and monthly financial documents Medical claims billing and collections, including EOB analysis and appeals Patient billing and collections Patient benefit analysis Accounts Receivable/Accounts Payable Consulted patients on medical procedures available within the clinic Inventory control/purchasing Document preparation/Microsoft Word/Excel Scheduled patients/answered phones ACHIEVEMENTS Increased and maintained monthly collections 30-40% Formulated and implemented new procedures to improve office operations and enhance patient care and service Demonstrated the ability to multi-task in a fast-paced environment, while maintaining an emphasis on quality Presented a professional image on both the phone and in person, contributing to a positive reputation for the company Received commendation from clients on providing excellent service and support.
GALLUP CHIROPRACTICMay 1997 to April 2001OFFICE MANAGER DEL MAR, CALIFORNIA
Trained and supervised staff on office policies and procedures Conducted employee performance evaluations and reviews Performed new hire interviews Prepared employee payroll Medical claims billing and collections including Group Insurance, HMO's, Medicare, Workers' Compensation and Personal Injury EOB analysis and claim appeals Patient billing and collections Patient benefit analysis Transcribed patient reports and medical documents Scheduled patients/answered phones.
GERALD E NELSONFebruary 1996 to May 1997OFFICE MANAGER
Medical claims billing and collections including Group Insurance, Medi-Cal, Medicare and Tri-Care EOB analysis and claim appeals Patient billing and collections Patient benefit analysis Transcribed patient reports and medical documents Scheduled patients/answered phones.
CITIZEN'S TRUST COMPANYFebruary 1995 to October 1995SENIOR TELLER COVENTRY, RHODE ISLAND
ADVANCED TELLERJuly 1994 to February 1995
TELLERJanuary 1992 to July 1994
Performed daily branch transactions Processed commercial/consumer loans Collections Opened new checking and/or savings accounts Daily branch documentation Daily/monthly/quarterly branch balancing Maintained vault currency Daily balancing of Automated Teller Machines Supervised and trained new employees ACCOLADES Teller of the Quarter - December 1993 Performance Award - August 1994.