revenue collector senior resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

Highly-motivated, with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Planning & Organizing
  • Active Listening
  • Computer Skills
  • Reliable & Trustworthy
  • Relationship Building
  • Customer Service
  • Team Building
  • Good Work Ethic
  • People Skills
  • Supervision & Leadership
  • Training & Development
  • Organizational Skills
  • Basic Math
  • Friendly, Positive Attitude
  • Problem Resolution
Revenue Collector Senior, 05/2019 to Current
Lowe's Companies, Inc.Chino Hills, CA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Maintained current DMV title regulations knowledge for the state and processed compliant paperwork regardless of states involved.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
  • Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.
  • Verified document authenticity to process license application.
  • Assembled photographs with printed license information to produce completed documents.
  • Stocked counters with forms, film and license supplies to maintain inventory levels.
  • Issued driver license permits, driver licenses, hunting and fishing licenses.
Letter Carrier CCA, 10/2018 to 02/2019
Global Partners LpRutland, MA,
  • Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
  • Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Acquired customer signature for registered and insured mail.
  • Furnished customers with postal information, change-of-address cards and other postal forms.
  • Handled undeliverable mail in accordance with established procedures.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Delivered various types of mail on routes according to strict timelines.
  • Scanned labels on letters or parcels to confirm receipt.
  • Delivered mail to residents and business within assigned area.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Bundled mail in preparation for delivery or transportation to relay boxes.
  • Used road maps or GPS to verify routes and designated addresses.
Department Supervisor, 02/2002 to 01/2019
The Home Depot IncCity, STATE,
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Trained and mentored new associates on department policies and procedures.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Supervised employees in multiple departments and delegated each one with tasks and responsibilities.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Asistant Store Manager, 10/1997 to 01/2002
Blockbuster VideoCity, STATE,
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education and Training
High School Diploma: , Expected in 06/1997 to Valley Stream North High School - Franklin Square, NY
: , Expected in to Nassau Community College - Garden City, NY
Additional Information


Ken Howard


Bob Ledi


Jami Palladino


Linda Wiggins


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Resume Overview

School Attended

  • Valley Stream North High School
  • Nassau Community College

Job Titles Held:

  • Revenue Collector Senior
  • Letter Carrier CCA
  • Department Supervisor
  • Asistant Store Manager


  • High School Diploma
  • Some College (No Degree)

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