Energetic and organized team player skilled at meeting goals. Excellent client and project management skills with strong ability to communicate effectively with executives, peers, and external customers. Looking to expand my career with a challenging role in a successful company dedicated to quality and customer service.
Managed the schedule and treatment plans of assigned patients. Collaborated with office staff to code the medical record accurately to meet financial and regulatory requirements. Conducted clinical chart reviews and collaborated with interdisciplinary team on performance improvements. Independently provided clinical care to patients of varying ages and diagnoses in the home setting. Supervised and delegated care to Certified Nursing Assistant's.
Assured clinical quality by conducting quality monitoring, performance improvement, and reporting. Increased patient satisfaction scores by collaborating with internal and external customers. Successfully led departments to pass Joint Commission and CMS surveys. Effectively decreased readmissions through participation in hospital-wide committees to improve and coordinate care. Achieved a positive margin in the home health department by exhibiting fiscal responsibility managing expenses. Communicated hospital strategic plans, as well as gave direction and information to department employees. Demonstrated leadership by being a resource for problem solving in the department. Worked with other hospital departments to improve the quality of patient care and internal efficiencies. Provided direct care to patients in the home health setting and case management setting.
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