Retail Team Manager Resume Example
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RETAIL TEAM MANAGER
Summary
Competent retail team manager with a history of leading high-performance teams to meet and exceed sales, service and operational objectives. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated using a combined coaching and democratic leadership style.
Experience
07/2018 - CurrentSwedish Match Ab - Retail Team ManagerMesquite , TX
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Solved problems, handled escalated issues and mitigated risks.
- Established quarterly and annual goals to achieve targets.
- Supervised and monitored team productivity by observing daily activities such as proper rotation of product, adequate stock of product and timely delivery.
- Initiated training sessions and coached employees to develop effective staff.
- Delegated work assignments and prioritized daily tasks.
- Coordinated and encouraged professional development among direct reports.
- Accepted constructive criticism from coaches and teammates to improve skills.
- Planned efficient routes to meet all daily customer needs and achieve productivity goals.
- Bent, reached, stretched, stood for long periods and carried up to 60 pounds with ease.
- Performed siteevaluations, customer surveys and team audits.
- Improved profit margins by streamlining operations and workflow.
- Improved customer satisfaction by finding creative solutions to problems.
- Utilized Excell to compile data gathered from various sources.
- Organized and scheduled drivers, trucks and helpers to successfully meet daily route requirements.
- Served as point of contact for customers and staff on subjects including markets, vending, coffee and catering by applying customer service and interpersonal skills.
- Sourced, distributed and monitored usage of equipment required to achieve transportation operational goals in line with financial targets.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created agendas and communication materials for team meetings.
- Tracked monthly/quarterly sales to generate reports for business development planning.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enhanced sales by implementing merchandising and promotional improvements.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Created long-range growth strategies for 92 locations.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly.
04/2013 - 03/2015Tishman Speyer - Assistant ManagerBoston , MA
- Planned and prepared workflow schedules, delegating tasks for 15-member team.
- Evaluated employee performance and developed improvement plans.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Oversaw food preparation, production and presentation according to quality standards.
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
- Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
- Collaborated with General Manager to educate 15 employees on menu and procedural changes.
- Handled over $12.000 worth of cash and card transactions daily with accuracy and efficiency.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Performed preventive maintenance and minor repairs to keep kitchen equipment in optimal working condition.
- Estimated supply requirements based on historical needs and projected business levels.
- Identified, investigated and corrected inventory waste and theft to keep business operating at optimal levels.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Controlled portion sizes and garnishing for optimal cost controls.
- Managed performance issues with delivery team members.
- Coordinated with customers to plan efficient or special deliveries.
01/2013 - 02/2014Countryside Health Center - Certified Nursing AssistantBuchanan , GA
- Documented patient intake and dietary requirements and assisted with feeding.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented activities and recorded information in EMR system.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Examined and addressed lacerations, contusions and other physical symptoms to determine need for further attention.
- Administered personal nursing assistance in pre- and post-operative situations.
- Collected specimens, monitored vitals and maximized patient comfort.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
03/2009 - 12/2012Piggly Wiggly - CasheirCity , STATE
- Scanned, priced and bagged customer groceries efficiently and accurately to deliver excellent customer service.
- Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Resolved issues with cash registers, card scanners and printers.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted with purchases, locating items and signing up for rewards programs.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Greeted customers promptly and responded to questions.
- Maintained work area in clean and neat manner.
- Counted and balanced cashier drawers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Helped customers find specific products, answered questions and offered advice.
- Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Skills
- Team building
- Invoice generation
- Process improvement
- MS Office
- Customer service
- Inventory management
- Merchandising
- Client account management
- Budget controls
- Mentoring and training
- Safety standards
- Product upselling
- Adaptability
- Strong interpersonal skills
- Good telephone etiquette
- Merchandising and display
- Computer proficiency
- Exceptional communication skills
- Performance management
- Complaint resolution
- Team oversight
- People-oriented
- Motivated team player
- Creative problem solver
- Project Tracking
Education and Training
DeVry UniversityCitySome College (No Degree): Business Administration And Management
West Georgia Technical CollegeCity, StateSome College (No Degree): Healthcare, Business Administration
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Resume Overview
School Attended
- DeVry University
- West Georgia Technical College
Job Titles Held:
- Retail Team Manager
- Assistant Manager
- Certified Nursing Assistant
- Casheir
Degrees
- Some College (No Degree) : Business Administration And Management
Some College (No Degree) : Healthcare, Business Administration
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