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Retail Team Manager Resume Example

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RETAIL TEAM MANAGER
Summary

Competent retail team manager with a history of leading high-performance teams to meet and exceed sales, service and operational objectives. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated using a combined coaching and democratic leadership style.

Experience
07/2018 - CurrentFive Star Food Service - Retail Team ManagerLagrange, GA
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Solved problems, handled escalated issues and mitigated risks.
  • Established quarterly and annual goals to achieve targets.
  • Supervised and monitored team productivity by observing daily activities such as proper rotation of product, adequate stock of product and timely delivery.
  • Initiated training sessions and coached employees to develop effective staff.
  • Delegated work assignments and prioritized daily tasks.
  • Coordinated and encouraged professional development among direct reports.
  • Accepted constructive criticism from coaches and teammates to improve skills.
  • Planned efficient routes to meet all daily customer needs and achieve productivity goals.
  • Bent, reached, stretched, stood for long periods and carried up to 60 pounds with ease.
  • Performed site evaluations, customer surveys and team audits.
  • Improved profit margins by streamlining operations and workflow.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Utilized Excell to compile data gathered from various sources.
  • Organized and scheduled drivers, trucks and helpers to successfully meet daily route requirements.
  • Served as point of contact for customers and staff on subjects including markets, vending, coffee and catering by applying customer service and interpersonal skills.
  • Sourced, distributed and monitored usage of equipment required to achieve transportation operational goals in line with financial targets.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
  • Tracked monthly/quarterly sales to generate reports for business development planning.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Created long-range growth strategies for 92 locations.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly.
04/2013 - 03/2015Dominos- Cowabunga Inc. - Assistant ManagerLagrange, GA
  • Planned and prepared workflow schedules, delegating tasks for 15-member team.
  • Evaluated employee performance and developed improvement plans.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
  • Collaborated with General Manager to educate 15 employees on menu and procedural changes.
  • Handled over $12.000 worth of cash and card transactions daily with accuracy and efficiency.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Performed preventive maintenance and minor repairs to keep kitchen equipment in optimal working condition.
  • Estimated supply requirements based on historical needs and projected business levels.
  • Identified, investigated and corrected inventory waste and theft to keep business operating at optimal levels.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Managed performance issues with delivery team members.
  • Coordinated with customers to plan efficient or special deliveries.
01/2013 - 02/2014West Georgia Health - Certified Nursing AssistantLagrange, GA
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented activities and recorded information in EMR system.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Examined and addressed lacerations, contusions and other physical symptoms to determine need for further attention.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
03/2009 - 12/2012Piggly Wiggly - CasheirLaGrange, GA
  • Scanned, priced and bagged customer groceries efficiently and accurately to deliver excellent customer service.
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Resolved issues with cash registers, card scanners and printers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Greeted customers promptly and responded to questions.
  • Maintained work area in clean and neat manner.
  • Counted and balanced cashier drawers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Helped customers find specific products, answered questions and offered advice.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Skills
  • Team building
  • Invoice generation
  • Process improvement
  • MS Office
  • Customer service
  • Inventory management
  • Merchandising
  • Client account management
  • Budget controls
  • Mentoring and training
  • Safety standards
  • Product upselling
  • Adaptability
  • Strong interpersonal skills
  • Good telephone etiquette
  • Merchandising and display
  • Computer proficiency
  • Exceptional communication skills
  • Performance management
  • Complaint resolution
  • Team oversight
  • People-oriented
  • Motivated team player
  • Creative problem solver
  • Project Tracking
Education and Training
DeVry UniversityAtlanta, GASome College (No Degree): Business Administration And Management
West Georgia Technical CollegeLa Grange, GASome College (No Degree): Healthcare, Business Administration
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Resume Overview

Companies Worked For:

  • Five Star Food Service
  • Dominos- Cowabunga Inc.
  • West Georgia Health
  • Piggly Wiggly

School Attended

  • DeVry University
  • West Georgia Technical College

Job Titles Held:

  • Retail Team Manager
  • Assistant Manager
  • Certified Nursing Assistant
  • Casheir

Degrees

  • Some College (No Degree) : Business Administration And Management
    Some College (No Degree) : Healthcare, Business Administration

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