Experienced restaurant and retail store owner. As the primary operator of my business, I oversaw cash and credit intakes, processed orders, performed merchandise inventory control, prepared payroll and accounts receivable. Hired, trained and performed evaluations on the personnel.
- January 2004 - Developed a marketing strategy and added
various services to the business originating a growth of 30% in
revenue; going from an avg. of $96,000.00 to $125,000.00 monthly
Opened a new store and recruited and trained all staff members.
Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Directed and supervised employees.
Inventory control and reconcilation of cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules.
Trained all new managers on store procedures and policies.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Trained various managers to handle and operate their daily cash transactions and to reconcile and prepare deposits.
Helped organize crew schedules.
Prepared and placed food and merchandise orders, etc.
Assisted the office manager with various administrative affairs, including preparation of payroll checks and reports for 120 full time employees.
Handled workers' compensation insurance claims and other necessary HR duties.
18 hour course
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