LiveCareer-Resume

retail store manager resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Multi-talented Retail Store Manager with over 10 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on successful sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.

Skills
  • Highly motivated
  • Supervision and training
  • Performance improvement
  • Schedule management
  • Policy development
  • Customer retention/Customer Service focused
  • Problem solving strength
  • Merchandising
Education and Training
Dundalk High School Baltimore, MD Expected in 06/2003 Diploma : General studies - GPA :
Certifications
  • RSM Essentials, Leaders as Coaches 1.0, Leaders and Coaches 2.0
  • Run Into Management, Driving an Inspired and Engaged Culture.
  • Manager Mastery
Experience
T-Roc - Retail Store Manager
Leesburg, FL, 02/2018 - Current
  • Recruit, Interview and Hire potential candidates.
  • Coach and develop store employees on company policies, sales objectives, daily tasks and operations procedures.
  • Opening and closing duties with involves store cleanliness, inventory management, cash handling and employee development.
  • Meet of exceed Stores monthly sales goals.
  • Coach employees to provide an excellent in-store customer experience. Deescalate customer interactions.
  • Reviewed sales reports to coach and mentor employees by offering constructive feedback and taking interest in long-term career growth.
  • Conduct employee investigations, and handle HR responsibilities in enforcing policy and procedure violations through progressive discipline measures.
  • Organized and updated schedules to optimize coverage for expected customer demands. Reduced labor costs by scheduling to expected customer and business demands to maximize profitability.
  • Monitor and Maintain Inventory stock. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Organize new stock for floor placement.
  • Reduced shrinkage through proactive inventory management and security-driven approaches.
Everstream - Account Executive
Cleveland, OH, 01/2017 - 12/2017
  • Educate existing AT&T retail sales associates how to generate small business leads, generate proposals and close the sales in store.
  • Daily Cold calling to generate sales leads and appointments.
  • Facilitate B2B meeting and Identified lucrative leads, built relationships with new clients and upsold services, increasing business development.
  • Provide follow up calls and in person meetings with existing small business clients to ensure customer retention and uncover additional sales opportunities.
  • Provide training, and device set up on products and services sold to small business.
  • Identified and achieved standards and expectations, consistently exceeding sales goals.
T-Roc - Retail Store Manager
Lehigh Acres, FL, 04/2012 - 01/2017
  • Recruit, Interview and Hire potential candidates.
  • Coach and develop store employees on company policies, sales objectives, daily tasks and operations procedures.
  • Opening and closing duties with involves store cleanliness, inventory management, cash handling and employee development.
  • Meet of exceed Stores monthly sales goals.
  • Coach employees to provide an excellent in-store customer experience. Deescalate customer interactions.
  • Reviewed sales reports to coach and mentor employees by offering constructive feedback and taking interest in long-term career growth.
  • Conduct employee investigations, and handle HR responsibilities in enforcing policy and procedure violations through progressive discipline measures.
  • Organized and updated schedules to optimize coverage for expected customer demands. Reduced labor costs by scheduling to expected customer and business demands to maximize profitability.
  • Monitor and Maintain Inventory stock. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Organize new stock for floor placement.
  • Reduced shrinkage through proactive inventory management and security-driven approaches.
Next Generation Wireless - Retail Sales Consultant
Freeport, IL, 10/2010 - 04/2012
  • Greet customers and determine purpose of visit.
  • Build value with customers to offer products and services based on needs and wants to maximize sales.
  • Meeting or exceed individual Sales Goals
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Clean and Merchandise store according to planogram.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
Accomplishments
  • Won Several monthly and quarterly awards for top store performance
  • Promoted from Assistant Manager to Store Manager, in less than 12-months
  • Consistently maintained high customer satisfaction ratings. Won Yearly award 2 years in a row for Top customer satisfaction scores
  • Exceeded sales goals by an average of 120% in 2016 to Current

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Resume Overview

School Attended

  • Dundalk High School

Job Titles Held:

  • Retail Store Manager
  • Account Executive
  • Retail Store Manager
  • Retail Sales Consultant

Degrees

  • Diploma

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