A dedicated and knowledgeable, problem-solving manager across industries with a variety of subjective experience. Demonstrated success in managing, mentoring, and motivating teams toward a common goal. Expertise in transportation, production process improvement, increasing employee engagement and recruitment/retention strategy. A desire to teach others and learn from the process, define my career and characterize my ability to meet new challenges.
Retail Store ManagerJul 2016 to Current My Thrift Store / Apogee Retail NY LLC － St. Paul, MN
Maintenance TechnicianNov 2014 to Jul 2016 Cedar Management, Inc － Minneapolis, MN
Perform maintenance, improvement, construction and vendor relations activities for high-end condominium and community association properties.
Responsibilities are as follows:.
Ensure preventative maintenance schedules are adhered to for all mechanical, electrical, and structural systems.
Respond to client and resident inquiries for service in concert with property manager to determine responsible parties including interpretation of association by-laws.
Track and document technician activities using FieldAware and Micromain software systems.
Participate in emergency on-call rotation assisting residents in distress and emergency triage clarification.
Diagnose problems on-site using sensory cues, diagnostic equipment, plans and diagrams to determine course of action in achieving the most efficient problem resolution.
Perform repair/replacement of defective parts and equipment ensuring quality workmanship and value to association and/or client.
Prepare monthly reports, proposals, and performance studies for presentation at community board meetings.
Oct 2009 to Jun 2014
Responsible for overall management of store and team in accordance with company policies:.
Ensure final results of the store, including sales, gross margin, expenses and profits meet or exceed targets.
Manage, mentor, and train 50+ employees, through on the job training, daily team meetings, one on one directives, and goal setting activities.
Achieve optimum store staffing through personal recruitment, hiring, orientation, and directed assignment training to utilize candidate talents and interests.
Increase staff performance levels through coaching and counseling feedback; planning, monitoring, and appraisal, initiating many promotions to support other area stores.
Administer all human resource functions at store level including file maintenance, policy compliance, and store payroll through software program.
Complete daily reports/sales floor analysis, detection of problems, and initiation of corrective actions via effective direct action and delegation to subordinates including follow up.
Facilitate trucking division objectives and goals including overall responsibility for storage and warehousing including maintaining optimum inventory levels.
Administer all safety, loss prevention, donor, and VIP customer programs ensuring effective understanding by all members of the team through interviews, group exercises, and presentations.
Ensure all cash handling, armored car and general accounting procedure and balance variance investigations are followed.
Regional Fleet ManagerFeb 2005 to Aug 2008 Beltmann Group, Incorporated － Roseville, MN
Managed 40+ contractors for five regional facilities.
Responsibilities were as follows:.
Recruited contractors and drivers according to business plan ensuring quality and character exceeds North American Van Line standards.
Evaluated performance of contractor fleet fiscally and in accordance with quality objectives set for National Account business ensuring all target metrics were met or overcome.
Mentored contractors in all aspects of their service functions in order to achieve a successful business model for individual contractor achievement and agency retention strategy.
Administered contractor applications/inquiries for capital equipment loans, insurance claims, accounting review and qualification processes with North American Van Line and agency departments.
Executed all DOT regulatory operative and compliance investigations in conjunction with van line safety regulations and Federal Motor Carrier Safety Administration including maintenance file administration and oversight.
Enacted monetary advance policy ensuring risk levels to agency were within levels of tolerance to policy established with CFO.
Created, administered, and implemented new contractor orientation program achieving an 85% success rate for on boarded drivers and contractors through first twelve months.
Education and Training
Bachelor of Arts, SociologyUniversity of Minnesota － Minneapolis, MNSociology
Certified International Freight Forwarder (CIFF)
Boilers License-Specialist, Minnesota Department of Labor & Industry, Exp.2/2019International Import Export Institute at Dunlap Stone University － Phoenix, AZ
accounting, general accounting, agency, balance, Boilers, business plan, cash handling, coaching, counseling, client, drivers, goal setting, hiring, human resource, insurance, interpretation, inventory levels, loss prevention, maintenance schedules, mechanical, meetings, mentor, payroll, policies, presentations, problem resolution, processes, proposals, quality, file maintenance, recruitment, Safety, sales, staffing, strategy, technician, triage, vendor relations, warehousing