Performance-driven, versatile leader with over six years of extensive management, visual merchandise, customer service, and administrative experience. Provides excellent training and knowledge in all facets of business development, marketing, consumer product sales, and merchandising. Experience instructor with superior ability to motivate personnel and enhance overall efficiency, performance, and compliance with company policies and regulations. Recognized for successfully developing and managing at store level and generating higher levels of revenue.
MS Office Suites (Excel, Word, PowerPoint, Publisher)
60 WPM PC and Macintosh Operating Systems, Microsoft Office, Outlook, SharePoint, Internet
Retail Store Manager February 2010 to CurrentCompany Name － City, State
Provide pleasant customer service environment; Manage staff and maintain daily operation requirements to uphold store profitability Market merchandise by advertising, sales promotion, pricing, retail placement, and displays; analyzing operating and financial statements for profitability ratios Maintaining a store staff of over 10 employees by recruiting, selecting, orienting, and training Leading store meetings and training programs for staff Developing and implementing merchandise layouts, merchandise arrangement and planograms Conducting weekly markdowns and markdowns provided by the Buying Department Research price comparison with competitors within demographics Analyzing and resolving a wide range of problems at store level Skill to organize and coordinate multiple high visibility projects simultaneously.
Communicate orally and in writing; establish and maintain effective relationships with all levels of management Knowledge of the duties, priorities, policies, and commitments of the company to provide essential administrative support that promotes efficiency and effectiveness.
Developing marketing and product plans through strategies and procedures Utilize standards to maximize daily financial quota Receive incoming email, faxes, and merchandise daily Filing and record keeping of daily transactions, goals, and discounts Monitoring inventory level of merchandise Assist and conducting demographic research to provide merchandise for consumers in area Analyze reports for past and current sales Conduct vendor returns and transfers to corporate office and from store-to-store Evaluate and train staff by providing performance reviews to ensure compliance with company policies Development of customer loyalty to drive store traffic and sales revenue Maintain hours within payroll budget and timekeeping duties Collaborating with Buyers to manage the allocation process to ensure inventory levels are maintained to help maximize sales and turnover Receiving and tracking shipment from warehouse and store to store locations Communicate with Buyers to provide feedback to maintain open-to-buy Implemented records management system to prepare monthly correspondence reports of financial achievements, budget adherence, and root cause analysis of demographics that affect monthly sales Assisting with marketing business activities Use monthly trending and variance to implement process improvement tactics and determine appropriate course of action to improve profitability.
Visual Merchandising and Marketing Manager September 2008 to February 2010Company Name － City, State
Strategized, executed, and maintained Visual Merchandising Team by providing brand awareness and visual support Provided consistent merchandising direction on brand standards to assist in advertisement Maintained store visual aids to drive sales quota Responsible for the projection of markdowns Planogram implantation Created directives to sales employees to maintain merchandise placement Determined the replenishment level of the store to guarantee stock level were preserved Assured accuracy of fixture layouts and installation Ensured the necessary documents were formatted grammatically and procedurally correct Maximizing the growth for new products and managing performance through the product lifecycle Determined in-store product placement Identified areas of business opportunity with store managers and assistant managers to deliver an action plan to corporate visual merchandising standards Trained visual merchandising team on current visual standards and guideline presentations.
Collaborating with staff to ensure accuracy of company standards Stayed up to date on regional business trends by reading business reports and shopping the competition Pro-active problem solver, ability to assess an issue and develop action steps for resolution Optimized stock levels to reflect or increase visual appeal and directive standards Editorial Internship.
May 2008 to July 2008Company Name － City
Understudied magazine editor; provided administrative and visual aid support.
Provided the most efficient administrative support to senior editors and staff members on a daily basis Preparing and delivering requested documentation in a timely manner Coordinating and organizing photo-shoots, and maintaining communication to management of daily scheduled and projected meetings with the ability to adapt to constant changes Worked closely with the fashion editors by proofreading and editing publications of weekly articles to meet deadlines Performed market research for vendors and the distribution of magazine issues Maintain wardrobe closet of vendor's merchandise Negotiated with vendors to gather merchandise to be featured in upcoming issues Edited correspondence for the chief editor Conducted interviews with fashion designers and brands to market.
Orientation Assistant July 2006 to May 2008Company Name － City, State
Provided administrative support to student development director by assisting with orientation program Acquaint new students and their families with academic support services, educational opportunities, policies and procedures, and campus resources Answering incoming phone calls, emails, and faxes; corresponding to them in a timely manner Utilized student database to collect, verify, record, and manipulate organizational data and developed reports and dashboards utilizing varies software packages, including; Microsoft Office Suites (Excel, Word, PowerPoint, and Publisher) Maintain files and records to ensure accuracy and availability of information Provided administrative support Verified supporting documentation for incoming students Maintain information and budgets in a database Conducted activities that would help students become better acquainted with one another and the institution Communicated with vendors and businesses to schedule activities for the orientation program Participate in preparation for each program, adhering to deadlines and budget limitations Prepare documents and creation of reports The use of office computer software and equipment Working with the Financial Department for incoming students.
Masters of Business Marketing : February 2012University of PhoenixGPA: GPA: 3.3GPA: 3.3
Bachelor of Art : Merchandise Management, May 2008Marymount University － City, StateMerchandise Management
academic, Administrative Skills, administrative, administrative support, photo, Advertising, budgets, budget, Business Development, Customer Service, database, direction, documentation, editing, editor, Editorial, email, fashion, faxes, Filing, Financial, financial statements, inventory, Team Leadership, Macintosh, director, managing, market research, marketing, Market, meetings, Merchandising, Excel, Microsoft Office, MS Office Suites, office, Microsoft Office Suites, Outlook, PowerPoint, Publisher, Word, Operating Systems, organizing, organizational, payroll, performance reviews, policies, presentations, pricing, problem solver, process improvement, promotion, proofreading, Public Relations, publications, reading, Receiving, record keeping, recruiting, Research, retail, Sales, Sales Management, phone, training programs, 60 WPM, articles
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University of Phoenix
Job Titles Held:
Retail Store Manager
Visual Merchandising and Marketing Manager
Masters of Business Marketing : February 2012 Bachelor of Art : Merchandise Management , May 2008
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