Reliable and punctual Sales Associate who possesses an excellent work ethic and more than 13 years in retail. Areas of expertise include inventory, cash management and exceptional customer service.
Routinely helped as many as 50 customers each day in a high-volume retail outlet.
Received "exceeds expectations” ratings on performance reviews.
Met monthly sales goals.
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands. Arranged reservations and scheduled activities for customers.
Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently.Confirmed that appropriate changes were made to resolve customers' problems.Informed customers about sales and promotions in Unloaded, picked, staged and loaded products for shipping.Worked at a rapid pace to meet tight deadlines.Assembled product containers and crates.a friendly and engaging manner. Fulfilled customer shipping needs using UPS and USPS methods.
Hired and trained all sales staff for new store location.Created and directed sales team training and development programs.Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Wrote sales slips and sales contracts.Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions.Trained in negotiations and time management.Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Maintained daily record of all transactions.Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service.Addressed and corrected sales staff communication issues in a tactful and effective manner.
Coursework in medical terminology.
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