Dedicated and focused, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Increased office organization by developing more efficient filing system and customer database protocols.
Fulfilled all supervisory duties when Store Manager was on vacation.
Maintained 4.0 GPA
Described use and operation of merchandise to customers. Received and processed cash and credit payments for in- store purchases. Exceeded targeted sales goals by 100%. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments .Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers .Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.
Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Formulated and enforced Service Center policies, procedures and quality assurance measures.
Challenged and motivated students through in-depth lectures and discussions. Maintained thorough records of student attendance and grades. Maintained regularly-scheduled office hours to advise and assist students.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence. Posted open positions on company and social media websites. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
President of Phi Beta Lambda. Will be graduating Magna Cum Laudea. 4.0 GPA
Certified Nursing Assistant
Outstanding TABE scores
Academic Student of the Month
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