SEARCH

Retail Sales Associate Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
RETAIL SALES ASSOCIATE
Summary

I am a 2015 High school graduate and am seeking employment with a company where I can grow and learn new skills, And move higher into the next step in my career. I am Dedicated with more than 6 years of retail experience with customer service and sales. Provided first-rate customer service in all interactions to drive revenue and build customer loyalty. Seeking entry into manager training program. I am a Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Positive outlook
  • Customer service
  • High-end fashion knowledge
  • Sales and customer service
  • Money handling
  • Team player mentality
  • Active listening
  • Merchandising knowledge
  • Cash register operation
  • Customer Service
  • Written and oral communication skills
  • Listening skills
  • Verbal/written communication
  • Energetic self-starter
  • Customer- and service-oriented
  • Retail sales
  • Flexible
  • Clean driving record
  • Barcode scanning
  • In-depth fashion knowledge
  • Basic clerical knowledge
  • Investigation and interrogation
  • Risk management
  • Dedicated team player
  • Reliable and dependable
  • Time management
  • Loss prevention
  • Inventory control
  • Teamwork
  • Accurate money handling
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Customer assistance
  • Display design
  • Flexible schedule
  • Approachable
  • Store maintenance
Experience
Retail Sales Associate, Stein Mart Inc., January 2020-CurrentHouston, TX
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Generated brand awareness and positive product impressions to increase sales.
  • Provided every customer with professional and polite support for sales and service needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Proactively engaged shoppers, providing assistance and information on merchandise and product features.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Managed cash register operations using POS system including processing sales and returns.
  • Helped customers by answering questions and locating merchandise.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
Retail Sales Associate, Fred Segal , March 2018-January 2020Los Angeles, CA
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Generated brand awareness and positive product impressions to increase sales.
  • Provided every customer with professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Worked with off-site locations to find desired items for customers.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Fostered customer retention by assessing and meeting product needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Helped customers by answering questions and locating merchandise.
  • Followed all company policies, rules and procedures to promote company goals and ensure safety.
  • Promoted brand through event marketing, demonstrations and sales.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Help customers load purchased equipment when necessary.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Electronics Sales Associate, Walmart, October 2015-April 2017Burbank, CA
  • Identified potential shoplifters and alerted management.
  • Protected assets by maintaining store compliance with security schematics.
  • Noted and followed up on any unusual behavior.
  • Partnered with store managers on basis to conduct loss investigations.
  • Carefully monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Marked clearance products with updated price tags.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Worked with off-site locations to find desired items for customers.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Provided every customer with professional and polite support for sales and service needs.
  • Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Completed customer's purchase by effectively processing credit and debit cards, cash and personal checks.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Customer Service Rep, Ralphs, October 2013-March 2015Los Angeles, CA
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Worked with managers to develop service improvement initiatives.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Prepared, completed and processed customer account forms and database changes.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
Education and Training
High School DiplomaFairfax Senior High School, , Los AngelesCAMay 2015
Some College (No Degree)Navarro College, CorsicanaTX
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Stein Mart Inc.
  • Fred Segal
  • Walmart
  • Ralphs

School Attended

  • Fairfax Senior High School
  • Navarro College

Job Titles Held:

  • Retail Sales Associate
  • Electronics Sales Associate
  • Customer Service Rep

Degrees

  • High School Diploma
    Some College (No Degree)

Similar Resumes

View All
Retail-Sales-Associate-resume-sample

Retail Sales Associate

Uniqlo

Ozone Park, New York