Experienced client-focused professional with strong leadership and relationship-building skills. Accomplished in Project Management, Sales, Training, Process Change, Customer Relations and Presentation.
As an Account Manager I assisted companies with understanding their contract options, tariffs provided via the P.U.C, dealt with contentious clients via meetings, explained process, interacted on their behalf with the fulfillment center and other departments. Co-managed and mentored a less experienced Account Manager. Resolved and trained clients to a point where I wasn't as crucial. thus becoming a Project Manager.
Managed the Hewlett-Packard Account for Corvallis (the world's largest HP campus) Vancouver and headquarters in Atlanta, Ga. Provided
pricing, contracts, project management for an HP initiative involving 12 states to do broadband installation in remote locations. Managed the company for on site moves, adds and changes at the Corvallis campus. Processed complex orders requiring project management and handled any service issues as they occurred. Received a cash award for my
work and long hours providing support to the team.
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