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Retail Operations Manager Resume Example

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RETAIL OPERATIONS MANAGER
Professional Summary

Well-qualified, production and operations management professional knowledgeable about allocating resources, optimizing production and increasing output with a hands-on and dedicated approach. Articulate and professional problem-solver with good relationship-building abilities. Proficient in planning and implementing new processes and strategies.

Experience
Retail Operations Manager07/2018 to 07/2020
Bandmerch – Burbank, CA
  • Managed all production operations across various channels including Wholesale, Retail, & Licensing.
  • Created thorough documentation of all SOPs within Retail & Licensing Department.
  • Increased YTD department sales by 25% through various initiatives.
  • Reduced shipping costs 15% through competitive sourcing.
  • Nurtured strong working relationships with relevant vendors, suppliers, customer relations, and clients.
  • Arranged terms with suppliers both domestic and international regarding cost, quality, delivery and lead-times; securing cost efficiencies.
  • Ensured all deliverables adhered to strict vendor guidelines.
  • Collaborated with Director of Retail on planning, product development and roll out strategies.
  • Identified opportunities and help execute processes across all retail channels.
  • Prepared margin analysis that meets or exceeds company's financial objectives.
  • Issued and reconciled PO's, SKU Creation & Item Set-up, managed receipt of inventory.
  • Weekly project updates and distribution of multiple reports.
Production Manager01/2017 to 07/2018
The Social Life – Los Angeles, CA
  • Managed all aspects of production; from in-house production, to domestic and international outsourcing.
  • Monitored and supported progress of production by managing shop capacity.
  • Implemented new receiving and shipping operations to identify and quickly resolve root cause issues.
  • Supported continuous improvement initiatives to drive gains in quality, flow and output.
  • Improved overall production output 10% by implementing new processes.
  • Led quality control initiatives to reduce downtime and boost profits.
  • Maintained complete documentation and records of all purchasing activities.
  • Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
  • Reduced supply costs 10-20% annually through competitive sourcing.
  • Reviewed proposals, qualified vendors and recommended optimal suppliers.
  • Created timely and accurate production logs to keep internal reporting accurate and effectively track materials movements.
  • Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
Production Manager01/2014 to 01/2017
Reform Clothing – Los Angeles, CA
  • Planned, organized and managed production; including ordering processing, purchasing, and PO requisition.
  • Delivered quarterly operating plans and growth objectives.
  • Directed full development lifecycle, including concept design, feature definitions and production support.
  • Orchestrated launch for 4 new products to expand market share and generate revenue.
  • Completed precise baseline specs, measurements, and guidelines for QA Team to utilize.
  • Hosted product demonstrations and promoted features to employees clients.
  • Approved photo samples for production.
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Created and deployed best practices to improve efficiency and reduce defects.
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Contributed to company growth by delivering quality customer service to foster growth and retention.
  • Acted as Brand Ambassador; cold-calling, visiting, and onboarding new clients.
Men's Manager01/2011 to 01/2014
Urban Outfitters – Los Angeles, CA
  • Managed all store and staff operations including opening and closing procedures
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Created and implemented sales promotions and advertising strategies, consistently achieving and exceeding all sales goals by 10-15%
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Assisted customers with locating and choosing merchandise in any store department.
Education
Bachelor of Arts, Marketing06/2008California State University - Northridge- Northridge, CA
High School Diploma06/2003El Camino Real High School- Woodland Hills, CA
Certifications
  • Six Sigma Yellow Belt; Six Sigma White Belt
Skills
  • Strong leadership abilities
  • Business Development
  • Staff Management
  • Start-Up Experience
  • Production Management
  • LEAN processes
  • Sales and Marketing
  • Microsoft Office
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Resume Overview

Companies Worked For:

  • Bandmerch
  • The Social Life
  • Reform Clothing
  • Urban Outfitters

School Attended

  • California State University - Northridge
  • El Camino Real High School

Job Titles Held:

  • Retail Operations Manager
  • Production Manager
  • Men's Manager

Degrees

  • Bachelor of Arts, Marketing 06/2008
    High School Diploma 06/2003

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