I have over 25 years of management experience in the cafeteria and restaurant industry with the past seven being in Health Care Facilities.
Management of staff, including cashiers, servers and utility personnel. Ensured proper assembly and service of foods, sanitation and safety of service.
Cashier and money management tasks in all retail outlets (5) 3.2 million dollars a year in sales.
Hiring and scheduling of staff.
Implement monthly retail promotions.
Ensured all verbiage and nutrition's were correct on all digital signage.
Trained all new retail employees on the Morrison Retail Standards.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Write new retail menus twice a year based of the core menus handed down from the corporate culinary team.
Resolved guest complaints promptly and professionally.
Increased retail sales 23.4% from 2008 through 2011.
Implemented a coffee cart program that increased revenue by $5000.00 a month.
Started a 3rd shift in the cafeteria. Increased retail sales $29,000.00 a month.
Nominated as the RMC-Retail Marketing Champion for the McDowell region. FYI 2011 and FYI 2012.
Installed digital signage in all retail outlets and waiting rooms. Used to promote daily, weekly and monthly promotions
Saved the Medical Center of Central Georgia over $70,000.00 dollars from having to bring an outside vendor in to purchase and install digital signage.
Averaged 98% on Health Inspection Scores for all retail outlets over the past 7 years.
Coursework in Food and Beverage Operations
Love'em or Loose'em (Retention workshop for managers 2008)
The Power of Many with Spirit of One (Diversity Awareness Training)
Workplace Learning and Development (Management Training Program)
Compass College 1,2 and 3 (Building High Performance Teams)
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