l utilize my keen problem solving abilities, attention to detail, clear communication skills and self motivation to further retail initiatives including new store openings, Loss Prevention, training and development, system enhancements, vendor relations, policy and procedure in order to increase productivity and store contribution.
01/2015 to Current
Retail Operations Coordinator
Direct oversite of Loss Prevention for all USA locations.
Maintain all supplier relations and source new suppliers.
01/2014 to 01/2015
Operations ManagerTopshop Topman － New York, NY
Opened the Brand's second largest flagship on 5th Ave.
Site walk throughs with contractors and brand reps.
Opening recruiting and developing a team of 430 for the 40k sq ft space.
Coordinating delivery schedules and logistics.
Establishing accounts and relationships with local suppliers.
Assisted in operational aspects of Washington DC location's opening.
01/2012 to 01/2014
Operations ManagerTopshop Topman － Los Angeles, CA
Directly responsible for the Back of House, Administration and Accounting, Loss Prevention, Learning and De323.
01/2009 to 01/2011
Store Managervelopment － Santa Monica, CA
Studio Services departments.
Additional responsibilities include all controllable costs for the site: managing payroll, implementation of operational and service directives from head office, ensuring site compliance of Policies and Procedures to control and maximize site profitability.
Reduced shrink to .56% from 1.78%, Store of the Season, Rolled out new office software for the US markets.
Developed new Policy and Procedures to control and track various store initiatives.
Responsible for all aspects of in store operations including visual merchandising, training and development, loss prevention, recruiting, motivating teams, analyzing business and planning.
Maintained high sales expectations by developing tools to monitor KPI performance among sales team, many of which were rolled out to other stores.
Assisted in training of store managers in the new ADP payroll and scheduling system.
Reduced shrink results from 9% to 1.8% during first year.
01/2005 to 01/2009
Store ManagerAmerican Eagle Outfitters － Tampa, FL
Responsible for the development of four assistant managers.
Setting goals and motivating a staff of over forty associates.
Maintained visual and operational standards.
Recruiting, training, and development of sales staff.
Maintained the highest secret shop scores in the district 92% average.
Ensured loss prevention policy is maintained at all times.
Top regional performance in loyalty programs regularly.
Managed a staff of over sixty associates.
Responsible for accounting and loss prevention.
Acted as department manager in areas of merchandising, staffing and operations.