Hands-on manager known for a strategic and focused approach with extensive endorsements in leadership, customer service, sales operations and execution, merchandising, recruiting and on the job coaching. Dedicated to both continuous process and employee improvement by promoting and maintaining a motivated, productive, and goal oriented environment for the entire professional team on board. Extremely results-oriented and proactive in addressing and resolving problems.
Strong leadership skills
Superior organizational skills
Passionate about increasing sales and meeting objectives
Excellent relational and communication skills
Driven and Self-motivated
Dedicated team player
Retail Merchandising Supervisor, 07/2012 to Current Mondelez International – Norwood, MA
Responsible for support of District Manager in area of sales execution.
Recruit, interview and hire new talent.
Ensure newly hired Sales Service Reps (merchandisers), Sales Associates, Interns and Sales Representatives complete orientation and all appropriate training programs.
Responsible for on the job coaching as well as providing continuous learning and development for all team members.
Manage all merchandising resources in a cost efficient manner.
Coordinate scheduling of Full Time and Part Time Sales Service Reps for all customer reset activities
Responsible for performance appraisals for all direct reports.
Sign off on time sheets, track vacation, sick and holiday pay.
Ensure all merchandising activities are properly executed at store level to support sales goal attainment.
Communicate Sales team/area priorities and help team members prioritize time.
Effectively coordinate resources to ensure proper coverage at all customer locations occurs. This includes day-to-day store routing as well as scheduling teams for all key merchandising initiatives.
Ensures that the team receives all appropriate Point of Sale materials for placement at retail.
Assists Sales Representatives in merchandising work at retail.
On-going relationships with all levels of Field Sales, Customer Service and partnering with area sales operations team.
Sales Representative, 03/2011 to 07/2012 Kraft Foods – Central MA / Northern CT
Responsible for inventory management, order writing and selling new products to customers in Central MA and Northern CT.
Consistently increased and maintained company display share in all accounts.
Grew business by anticipating customer needs.
Effectively increased profitability through enhanced retail execution. Developed and maintained a complete knowledge of Kraft Foods products, sales systems, and procedures.
Established and maintained positive customer relations and customer service.
Managed merchandising hours within territory budget.
Communicated plans to merchandisers and managed resources to support sales volume on the territory.
Monitored sales versus objective for the territory Achieve period sales objectives.
Sales Associate, 01/2010 to 03/2011 Kraft Foods – Central MA / Northern CT
Delegated and assumed job responsibilities of absent sales representatives successfully.
Maintained positive customer relations.
Achieved period sales objectives on numerous territories.
Responsible for inventory management, order writing, selling new products to customers, building and maintaining displays, promotions and covering territories throughout Western MA and Northern CT.
Phlebotomist, 12/2008 to 01/2010 Holyoke Medical Center – Holyoke, MA
Responsible for collecting inpatient and outpatient blood draws.
Conducted electrocardiogram testing on Medical / Surgical floors.
Worked with nursing staff to hand off and receive patient information.
Bachelor of Science: Forensic Science, 2008 Bay Path College - Longmeadow, MA
Kraft Foods Retail Leadership Program 2011 Candidate
I was nominated and chosen to be part of the 2011 Retail Leadership Program where candidates must be recommended to the program by their District Manager and interviewed by Human Resources, their Region Director of Retail and Manager of Customer Logistics. The program is intended for employees that are seen as high-potential, promotable employees. Our group was given the assignment to come up with new ways to effectively combat competition at store level in March and we presented our project to the entire New England Region along with our Area Vice President at our year end calibration in December. Since then, 3 out of our 4 take aways have been implemented into our regions sales meetings with the help of Human Resources.