Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Over 12 years of knowledge, growth, and development with GTA.
Manage, motivate, train and develop a team of 14. Enter and transit employee time and attendance reports. Responsible for day to day operations of a retail store. Monitor, maintain, and order inventory and office supplies. Organize and coordinate sales promotions and events. Analyze sales figures and provide reports to senior company executives. Control budgets and costs. Comprehend and enforce company policies and procedures. Conduct audits to insure compliance. Understanding of retail laws, security and health and safety. Develop and implement new processes for productivity.
Provide excellent customer service. Friendly, polite, and helpful attitude. Greet customers and ascertain each customers needs and wants. Data entry for new accounts. Maintain records and files. Open and close cash registers. Maintain knowledge of current sales and promotions. Answer all questions, explain, demonstrate, and give recommendations for all products.Served as mentor to junior team members.
Receive and receipt a variety of payments and other cash and cash-related transactions. Verify and post to appropriate accounts; issue receipts. Prepare daily cash bags for cashiers; maintain and balance vault cash and daily cashier charge activity. Prepare cash receipts for bank deposit; prepare daily cash reports and balance the cash drawer; reconcile cash, check, and credit card receipts daily, and investigate and resolve any out-of-balance problems.Lead and guide the work of cashiers; answer questions and resolve problems.Answer telephones, set up accounts, post invoices, prepare routine billings, and file cashiering documents. Perform miscellaneous job-related duties as assigned.
Microsoft Office Excel 2007-Basic certificate March 2012
Microsoft Office Excel 2007- Intermediate certificate March 2012
Communication Skills for Managers June 2013
Attended Myers-Briggs Type indicator June 2013
Top Retail Store certificate Dec 2012
Top Sales certificate July 2009
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