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Retail Manager Resume Example

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RETAIL MANAGER
Summary

Proven leader with demonstrated success in increasing bottom line performance and ability to win customer loyalty. An empathic and flexible individual who is a responsive team leader with a strong customer relations background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routing and complex job functions to promote success. Well-organized and proactive professional with good communication and a contagious positive attitude.

Skills
  • Customer relations both inbound and outbound calling
  • Conflict mediation
  • System implementation
  • Clerical support
  • Process optimization
  • Store maintenance
  • Business development understanding
  • Retail sales customer service
  • Shipping and receiving understanding
  • Courteous demeanor
  • High-energy attitude
  • Problem-solving abilities
  • Call center experience
  • Sales expertise
  • Adaptive team player
  • Project management abilities
  • Product organization
  • In-store support
  • Technologically savvy
  • Quality assurance controls
  • Senior leadership support
  • Customer relations
Experience
Company NameCity, StateRetail Manager05/1997 to Current
  • Responsible for all Keyholding and management duties
  • Created strategic business initiatives through close collaboration with owner.
  • Established loyalty, executing flawless customer engagement to drive client retention.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes, and creating an upsell at the POS.
  • Used empathy and persuasive negotiation skills to deliver a positive and memorable customer experience.
  • Built store brand and achieved strategic business initiatives by working closely with Sandra the owner.
  • Studied market trends to develop merchandising strategy.
  • Organized engaging merchandise presentation and created stories for certain items to motivate impulse purchases.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail {and collections} environment.
  • Determined complete order accuracy by examining merchandise to verify price and quantity, while stocking and rotating inventory.
Company NameCity, StateHolistic Wellness Coach05/0199 to Current
  • Crafted health education program content and materials.
  • Conducted health assessments and biometric screenings by health histories and PH alkaline strip testing.
  • Guided clients with setting and achieving goals such as creating a happier healthier lifestyle.
  • Shared in-depth information and concepts of detoxification, weight loss and pain reliving programs.
  • Communicated with and coached clients during hourly appointments.
  • Delivered presentations to groups covering topics related to sleep, stress, emotions, weight, even keeping animals healthy through nutrition coaching!
  • Recommended exercise and emphasized balanced nutrition to help patients manage weight and improve other health conditions.
  • Led group and individual coaching program classes covering topics such as developing and following your intuition and understanding bioindividuality, primary and secondary foods, how to manage pain naturally among several more.
  • Supplemented physician care for chronic illnesses and supported disease management by reinforcing treatment plan instructions and suggesting healthy lifestyle changes.
  • Employed proven motivational and behavior-changing methods to prompt intended action by clients and boost outcomes.
  • Supported clients undergoing treatment for mental health conditions by teaching them how to be self aware and recognize when and how to ask for support when they notice the first sign of return or struggle with managing mood and emotions.
  • Evaluated patient care plans and monitored progress through regular sessions.
  • Built strong and lasting relationships with clients through active listening and creating and implementing personalized individual plans to live happier more holistic lifestyle.
  • Developed marketing campaigns to promote healthy lifestyles and participation in fitness and wellness programs.
  • Prepared and implemented budgets and strategic, operational, purchasing and maintenance plans.
  • Provided individual support and counseling on general wellness and nutrition.
  • Selected and supervised contractors such as event hosts and health, fitness and wellness practitioners.
  • Conducted needs assessments and surveys to determine interest in wellness and fitness programs, events and services.
Company NameCity, StateCollections Manager09/2002 to 10/2006
  • Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
  • Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
  • Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Rectified escalated accounts payable issues from employees and vendors.
  • Ran both outbound and Inbound call departments.
Education and Training
High School Diploma05/1994Brunswick High School, City, State
Integrative Nutrition Health Coach07/2018Institute For Integrative Nutrition, City
Parrot Rescue Volunteer

I assisted with the surrender and rehoming of more than 300 parrots. I educate people on proper husbandry, nutrition, enrichment and other requirements to keep pet parrots healthy and happy. I built their current website www.parrothope.com in 2019 on the godaddy platform.

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Resume Overview

School Attended

  • Brunswick High School
  • Institute For Integrative Nutrition

Job Titles Held:

  • Retail Manager
  • Holistic Wellness Coach
  • Collections Manager

Degrees

  • High School Diploma 05/1994
    Integrative Nutrition Health Coach 07/2018

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