Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.
Exceptional interpersonal communication
Effective problem solver
Adherence to high customer service standards
Microsoft Outlook, Word and Excel
Filing and data archiving
Intuit QuickBooks specialist
Employee training and development
Advanced computer proficiency
Retail LeadOctober 2013 to Current Six Flags Magic Mountain - Valencia, CA
Directly supervise and motivate employees for multiple stores
Enforce Company policies (i.e.grooming, money handling & treatment of guests).
Schedule breaks & lunches to ensure fluid function per D.O.L. requirements.
Ensure area runs safely and efficiently and keep a positive team atmosphere.
Address employee concerns and work with supervisor to find resolutions.
Cross-train and back up other Location Leads.
Identify individual development needs with appropriate training.
Foster an environment which encouraged continual process improvements.
Valet/Guest ServiceJune 2012 to Current Minuteman Parking - Ventura, CA
Greet arriving and departing guests in a timely, friendly and efficient manner
Retrieve vehicle keys from and provide receipts to guests
Transport guest vehicles to and from designated parking areas and the hotel driveway
Assist guests with luggage
Respond to guest inquiries and requests and resolve guest issue in a timely, friendly and efficient manner.
Logistics ManagerAugust 2004 to December 2010 ANADIGICS/Gtran (Optical Division) - Camarillo, CA
Coordinated production of parts between multiple international manufacturers.
Managed work flow to exceed quality service goals.
Worked with Accounting and maintained accurate records of past due customer account activity.
Updated customer orders from start to finish in an accurate and timely manner.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Resolved associate, tool and service delivery issues.
Facilitated inter-departmental communication to effectively provide customer support.
Logistics ManagerJuly 2004 to December 2010 ANADIGICS/Gtran - Camarillo, CA
Achieved a 99.9% on-time shipment rate.
Reported monthly cost reports to executive team.
Supervised material flow, storage and global order fulfillment.
Redirected shipments en route in response to customer requests.
Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Conducted monthly inventories of materials on the work floor.
Coordinated quarterly business reviews alongside senior management.
Drafted budgets, monitored warehouse costs and reduced expenses when possible.
Developed databases for sales forecasting/ontime delivery.
Used in Main Office in assisting with Finance, Sales, Purchasing, and Receiving and Shipping.
Train personnel on Word, Excel, and Outlook.
In charge of maintaining the MRP system.
Work on special projects including Haz-Mat handling/training, Newbury Park Division's move to Camarillo and special Needs of high profile Customers.
Assembler, Material HandlerJanuary 1998 to January 1999 Western Forge - Colorado Springs, CO
Assembled Craftsman tools, promoted to material Handler..
Ran, fixed, and fed multiple assembling machines.
Used electric forklifts to feed machines needed parts.
Helped Supervisor with Computer problems.
Computer ConsultantJanuary 1997 to January 1998 TTT&Assoc - Oxnard, CA
Trained Customers in Microsoft Office products.
Provided Backup services.
Stock CoordinatorJanuary 1995 to January 1997 Corlund Electronics - Newbury Park, CA
Counted, maintained, kitted, tracked, and controlled parts for high dollar Customers.
Trained numerous personnel, including Supervisor, on the company's database, Made2Manage, and was one of three personnel with almost full access.
Prevented unnecessary expenditures due to purchasing mistakes, database inaccuracies, ranging over $100K on one job order.
Aided in Receiving, Receiving Inspection and Shipping, when needed.
Pushed Customers' products throughout the plant, working with Leads, Supervisors, and Managers.
Baker College2006Flint Michigan Business Management :
Coursework in Business Administration, Finance and Marketing