retail keyholder resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Dependable Senior Retail Associate with proven leadership and interpersonal skills. Hard worker promotes store products, handles customer transactions and answers queries as needed. Coordinates with stock teams to locate, identify and restock store products. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Building brand awareness
Store growth planning
Creating marketing plans
Driving business growth
Friendly, positive attitude
Flexible
Project planning
People skills
Training & Development
Team building
Lifting, carrying
Customer outreach
Experience
Retail Keyholder, 02/2021 to 11/2021 Skechers Usa Inc. – Owasso, OK,
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Maintained current store, product and promotional knowledge to drive consistent sales.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Operated cash register.
Supervised bank deposits and security procedures to support store opening and closing.
Performed store opening and closing tasks to comply with preset store operations guidelines.
Signed for incoming shipments in manager's absence.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Stocked and cleaned shelves while maintaining neat and orderly store.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Initiated friendly conversation with customers to determine level of assistance required.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Calculated pricing, applied discounts and collected payments to process transactions.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Answered questions about current promotions and resolved issues according to store policies.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Worked with off-site locations to find desired items for customers.
Completed assigned training to stay updated on important policies and procedures.
Bellman, 06/2017 to 08/2017 Benchmark Hospitality – Scottsdale, AZ,
Greeted visitors pleasantly upon arrival and offered immediate assistance.
Discussed guest issues with front desk manager to devise speedy resolutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Responded to guest concerns and requests and quickly handled issues.
Escorted travelers to and from guest rooms and assisted with luggage.
Transferred suitcases, bags and other items from vehicles and main lobby to and from guest rooms.
Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
Explained operational hotel room features to guests including how TV remote, heating/cooling, WiFi access and locks worked.
Go Kart Attendant, 06/2016 to 08/2016 Lazerport Family Fun Center – City, STATE,
Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
Interacted with guests to deliver a positive, fun experience.
Communicated with manager to discuss ride maintenance or repair issues.
Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
Provided assistance by directing patrons to various parts of facility, specific events and landmarks.
Trained new employees on ride operations, pointing out safety mechanisms and features.
Checked seatbelts of riders to maximize safety and manage risk.
Pulled down safety bars and secured riders according to specified attraction details.
Provided physical assistance to visitors getting onto and off of rides.
Operated attraction equipment precisely to concur with operational procedures.
Education and Training
High School Diploma: , Expected in 05/2017 to Seymour High School - Seymour, TN GPA:
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