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Retail Front Of Store Supervisor Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Experienced Retail Operations Supervisor with over 30 years of experience in the retail grocery industry. Excellent reputation for resolving problems, improving customer satisfaction, close attention to detail and driving overall operational improvements. Adept at product merchandising and teaching POS software. Successful at customer service and committed to increasing profits. Adept at scheduling, training and leadership. Committed to cultivating workplace culture rooted in high standards of customer service. Talented at coaching staff and promoting caring customer service.

Skills
  • Employee coaching and mentoring
  • Schedule Management
  • Effective problem solver
  • Detail Oriented
  • Team Leadership
  • Inventory Control
  • Adherence to high customer service standards
  • Union grievance resolution
  • Staff management
  • Project Management
  • Recruitment and retention
  • Operations management
Work History
06/2022 to Current
Key Holder Village Super Market, Inc. Shop Rite City, STATE,
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
12/2017 to 07/2021
Retail Front of Store Supervisor Village Super Market, Inc City, STATE,
  • Monitored Front End Operations for 15 stores with 5+ departments to achieve financial goals while striving for exceptional customer service.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from, protecting company reputation and loyal client base.
  • Achieved financial objectives by preparing budgets, scheduling expenditures and analyzing variances.
  • Reviewed daily financial records and reports.
  • Trained and oriented associates to maximize team performance.
  • Provided training materials for various Front of Store initiatives.
  • Used company troubleshooting resolutions to evaluate technical problems and find appropriate solutions.
05/2014 to 12/2017
Retail Assistant Manager Non Perishable Village Super Market, Inc City, STATE,
  • Delegated tasks and duties to grocery staff and clearly communicated time frames for completion.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Performed key tasks to promote inviting store appearance, which included making sure shelves were properly and effectively stocked at all times.
  • Trained, coached and mentored staff to ensure smooth adoption of new standard program.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
  • Established and optimized schedules to keep coverage and service in line with customer demands.
  • Monitored company inventory to keep stock levels and databases updated
  • Used Microsoft Word and other software tools to create documents and other communications
05/2012 to 10/2014
Retail Customer Service Manager Village Super Market, Inc City, STATE,
  • Managed and oversaw hiring center to recruit employees for new store opening.
  • Managed team of 10 employees, overseeing hiring, training, and professional growth of employees
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems.
  • Used company troubleshooting resolution techniques to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Hired and trained new cashiers to improve efficiency of department and cultivate productive work atmosphere.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Trained and managed associates in customer service and sales techniques.
  • Resolved customer service issues promptly.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
11/2007 to 05/2012
Retail Customer Service Manager Company Name City, State,
  • Responded to customer issues and resolved complaints by leveraging expert product / operation knowledge.
  • Developed successful online sales through Shop Rite from Home operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Reevaluated delivery radius's to achieve timely deliveries. Decreased customer dissatisfaction.
  • Hired and trained all new workers to improve efficiency of department and cultivate productive work atmosphere.
  • Adhered to all Steritech procedures to ensure high level of quality assurance through daily walks of departments.
  • Managed hiring and recruitment center to hire for new store opening in Maryland.
  • Coached and Developed associates to advancement.
  • Managed team of 50 employees, overseeing hiring, training, and professional growth of employees
  • Offered friendly and efficient service to all customers.
Education
Expected in 06/1992
High School Diploma:
Hackettstown High School - Hackettstown, NJ
GPA:
Accomplishments
  • Supervised a team of 10 to hire for 2 new store openings.
  • Created and managed a team to implement new Self Checkout registers into 15 stores.
  • Started working for Village Super Market Inc. (ShopRite) as a part time Clerk and worked my way up to a Front of Store Supervisor.

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Resume Overview

School Attended
  • Hackettstown High School
Job Titles Held:
  • Key Holder
  • Retail Front of Store Supervisor
  • Retail Assistant Manager Non Perishable
  • Retail Customer Service Manager
  • Retail Customer Service Manager
Degrees
  • High School Diploma