LiveCareer-Resume

retail consultant resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Retail (5 years)
  • Customer Service (5 year's)
  • Sales (5 years)
  • Training (5 years)
  • Time Management
  • Microsoft Word
  • Team Building (4 years)
  • Cash Handling (5 years)
  • Building Customer Relationships and Loyalty
  • Retail Operations Management
  • Adaptable and Flexible
  • Excellent Written and Verbal Communication
  • Building Customer Loyalty
  • Engaging with Diverse Customers
  • Upselling Strategies
  • Persuasive Selling
  • Effective Customer Communication
Work History
Retail Consultant, 10/2021 to Current
ComcastPalm Beach, FL,
  • Customer service
  • Printing service including, but not limited to: business cards, invitations, flyers, posters, canvasses, banners
  • Use of photoshop for printing
  • Designing prints listed above
  • Boxing and packing customer items
  • Customer information intake for shipments
  • Knowledge of hazardous goods that can and cannot be shipped and/or need special labeling
  • Processing pre-metered shipments
  • Creating shipping labels
  • Fast working environment
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
Esthetician, Makeup Artist, 02/2021 to Current
Natural PawzBedford, MA,
  • Esthetician providing a range of facials, back facials, microdermabrasion, chemical peels, face and body waxing, eyebrow tinting and lamination, lash lifting and tinting, makeup applications, dermaplaning
  • Certified in blood borne pathogens
  • Certified microblading artist of 3 years practicing microblading and shading, walking clients through aftercare procedures and expectations
  • Helping clients identity skin types, concerns, problems and addressing them accordingly, adding on products for home skin care routines
  • Scheduling clients through Vagaro
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Fostered friendly, warm and exceptional customer experience.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Advised clients on proper home-care regimens.
  • Stocked treatment rooms with proper supplies.
  • Educated patients on treatment options.
  • Discussed procedures and treatment options with clients.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Informed guests of appropriate products available to increase retail sales.
  • Welcomed clients arriving for appointments.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
  • Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Performed consultations for patients before scheduling treatments.
  • Performed special anti-oxidant, acne and microdermabrasion facial services.
  • Analyzed skin condition and made appropriate product recommendations.
  • Suggested appropriate therapy based on current health of client.
  • Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
  • Notified supervisor of supply needs to maintain stock of necessary items.
Store Manager, 11/2017 to 11/2021
GopuffBerkeley, CA,
  • Stocking shelves
  • Unloading truck
  • Customer service
  • Upselling
  • Handling cash and card
  • Computer/POS handling
  • Cleaning
  • Resetting the store for new merchandising and marketing/ad reset
  • Store supply and product/inventory order
  • Processing damages and defectives
  • Processing refunds and exchanges
  • Store schedule, interviewing, hiring, onboarding and training new associates
  • Making sure all associates KPI's are up to or above company standards
  • Delivering feedback and constructive criticism to associates on performances
  • Executing disciplinary action on associates that fail to meet company goals, standards, policies, etc
  • After previously discussing privately on prior occasions for recurring issues that have not been met
  • Yearly entire store inventory
  • 3 months into my position as a part time beauty advisor, I was promoted to Assistant Manager
  • After a year in total with the company, I was promoted to Store Manager
  • My first yearly inventory, my stores shrink was at 0.6%, company goal being 1.6%, and prior year with old management being 1.9
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Analyzed and interpreted store trends to facilitate planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
Shift Lead, 10/2020 to 05/2021
WalgreensCity, STATE,
  • Customer service
  • Cash handling
  • Inventory/correction counts
  • Unloading shipment/stocking
  • Merchandising/resetting store displays
  • Handling refunds and exchanges
  • Training
  • Managing front end team of 3-4 and pharmacy team of 5-8 at once
  • Handling customer complaints
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Regulated pricing, inventory count and supply during shift hours.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
Education
Postgraduate Non Degree: Esthetics, Expected in 07/2021 to Creative Hair School of Cosmetology - Flint, MI,
GPA:
Microblade Technician/Artist Certification: , Expected in 08/2019 to Plain Jane - Monroe, MI,
GPA:
High School Diploma: , Expected in 04/2016 to Penn Foster Online - Farwell, MI
GPA:
Certifications
Scheduling (3 years) Retail Management (4 years) Payroll (3 years) Inventory (4 years) Marketing (4 years) Merchandising (4 years) Schedule Management (3 years) Upselling (4 years) Store Management Experience (3 years) Interviewing (3 years) Planograms (4 years) Interviewing (3 years) Planograms (4 years) Recruiting (3 years) Store Management Experience (3 years) Upselling (4 years) Pet Care (8 years) Loss Prevention (4 years) Assistant Manager Experience (1 year) POS Packaging Conflict Management (5 years) Cleaning Experience (8 years) Pet Grooming (6 years) Leadership Experience (4 years) Microsoft Excel Account Reconciliation (3 years) Supervising Experience (4 years) Makeup Application (8 years) Body Waxing Dermabrasion Management (4 years) Certifications and Licenses Bloodborne Pathogens,

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Resume Overview

School Attended

  • Creative Hair School of Cosmetology
  • Plain Jane
  • Penn Foster Online

Job Titles Held:

  • Retail Consultant
  • Esthetician, Makeup Artist
  • Store Manager
  • Shift Lead

Degrees

  • Postgraduate Non Degree
  • Microblade Technician/Artist Certification
  • High School Diploma

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