retail banker ii resume example with 4+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Friendly Retail Banker adept at building and managing customer relationships to drive bank assets and new business. Strong consultative selling skills to understand client needs and recommend customized solutions. Excellent communication and interpersonal skills with customers, peers and management teams.

  • Safe and vault operation
  • Debt and credit management
  • MS Office proficient
  • Exceptional customer service
  • Qualified in commercial servicing
  • Excellent communication skills
  • Strong sense of banking ethics
  • Cash dispenser operation
  • Currency and coin counter
  • Basic math
  • Analytical
  • Communication
  • Team management
  • Customer service
Education and Training
Bloomington High School North Bloomington, IN Expected in 06/2017 High School Diploma : - GPA :
Vincennes University Vincennes, IN Expected in : Conservation Biology - GPA :
Lakeland Financial Corporation - Retail Banker II
Pierceton, IN, 11/2021 - Current
  • Identified and resolved complex client service issues to deliver exceptional customer service.
  • Completed documentation for new accounts in alignment with bank policies and procedures.
  • Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Examined checks for identification and endorsement.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Prepared official checks for customer and internal bank needs.
  • Verified amounts and integrity of every check or funds transfer.
  • Liaised between bank branches regarding best practices and operations.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
Ben Bridge Jeweler - Jewelry Sales Associate
Lynnwood, WA, 07/2020 - 02/2021
  • Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
  • Provided excellent service to customers through active engagement, direct eye contact and listening skills.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed store opening and closing procedures as per company guidelines.
  • Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
  • Restocked merchandise from inventory during downtime when items upfront became low.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Trained and coached newly hired associates on store return policies and customer service techniques.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
  • Provided information to customers on upcoming promotions, activities and events.
  • Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
Weis Markets, Inc. - Cashier
Ranson, WV, 10/2018 - 01/2020
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Used suggestive selling techniques to promote add-on sales.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Discounted purchases by scanning and redeeming coupons.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
Bass Pro Shops - Front End Cashier
Abilene, TX, 02/2017 - 11/2018
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Kept register terminal area and store clean and orderly.
  • Packed and bagged products according to customer preferences.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Organized register supplies in front end and storage areas.
  • Helped with purchases and signed customers up for rewards program.
  • Processed sales, returns and exchanges using POS register system.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Performed cash count-out at end of each shift and addressed all queries from customers.
  • Identified customer needs and promoted matching targets to enhance store revenue.
  • Promoted specific items to drive sales and achieve add-on purchases.
  • Worked with hand-held devices to track inventory movements, locate merchandise and request new stock.
  • Input accurate data to keep inventory accounts current and prevent system discrepancies.
  • Prompted customers to buy loyalty and protection plans, driving company revenue and meeting performance targets.
  • Delivered exceptional customer service with friendly, helpful attitude to promote repeat business.
  • Operated cash register, processing payments of cash, checks, credit cards and gift cards.
  • Determined customer needs and made recommendations for product selection.
  • Closed cash register by counting cash and reconciling checks and charges.
  • Assisted with cleaning and organizing front end and returning shopping carts to corral.
  • Unpacked merchandise, priced items and secured security tags.
  • Scanned bar codes, verified accuracy of prices and totaled bills for payment.
  • Directed patrons to specific aisles to locate requested merchandise.
  • Resolved discrepancies between item prices in computer system and product labels.

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Resume Overview

School Attended

  • Bloomington High School North
  • Vincennes University

Job Titles Held:

  • Retail Banker II
  • Jewelry Sales Associate
  • Cashier
  • Front End Cashier


  • High School Diploma

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