Retail Banker with year background in customer service and previous management experience. Responsible for developing and mentoring a diverse branch team. Proficient in all policies, procedures and bank regulations pertaining to branch operations
Training and developing an effective branch team; mentoring and encouraging internal growth. Develop a sales and service team by marketing bank products and services; analyzing customer's needs and determining appropriate products and services.Act as a resource for employees by demonstrating extensive knowledge and enthusiasm about bank products and management objectives.
Handling customer complaints and resolving customer account issues. Responsible for making appropriate decisions regarding customer's accounts, Providing excellent customer service.
10 years experience as a retail manager responsible for delivering excellent customer service. Development and training of 80 plus staff members. Excellent communication and cross selling experience, responsible for increasing sales.
Coursework in Finance, Economics and Business Administration
Top 5% of class, business, college prep.
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