Restaurant Team Member Resume Example Company Name

RESTAURANT TEAM MEMBER

Professional Summary

Communicative Server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering 25 + years experience providing service to 2-150 dinner/bar guests at family dining restaurants,night club or corporate dining establishments. Detailed organizer of service operations with versatility in stressful circumstances. Talented food service professional bringing skills in order management, payment processing and up selling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards. Service-oriented Server and Bartender and Manager with 25+ years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision.

Patient Services Specialist with exceptional communication skills offering patient-ecentric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated ability to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance. Friendly and organized Patient Service Coordinator with background pulling and filing charts, handling bookkeeping and coordinating lab results. Advanced communication, planning and conflict resolution skills. Works well with representatives of multiple departments and organizations to assist patients.

Skills

Cash handling
Sales expertise
Food and beverage pairings
Dining area maintenance
Menu Memorization

Order Accuracy
Hospitality Service Expertise
Guest Relations Management
High-Volume Dining
Food preparation and safety

Work History

11/2016 to CurrentRestaurant Team MemberCompany Name | City, State

Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Checked identification to enforce age regulations for alcoholic beverages.

01/2020 to 10/2020Patient Services CoordinatorCompany Name | City, State

Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
Inputted accurate patient insurance, billing and payment information in Microsoft.
Answered over 50 telephone calls per 8-10 hrs per day to handle rescheduled, missed and reassigned visit requests.
Verified patient's insurance eligibility and benefits coverage through Navinet and BCBS,UHC,CIGNA,WELLCARE.AETNA,MEDICARE,OXFORD insurance websites.
Respected patients by recognizing rights and maintaining confidentiality.
Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Demonstrated exceptional customer service to foster welcoming and professional environment for patients.

03/2016 to 01/2020Patient Services CoordinatorCompany Name | City, State

Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
Sent medical and surgical questionnaire forms to patients to obtain missing information.
Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
Collected patient co-pay and issued receipt to confirm payment.
Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
Scheduled appointments to enter appointment date and time into computerized scheduler.
Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Respected patients by recognizing rights and maintaining confidentiality.
Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
Oversaw monthly inventory orders to guarantee properly stocked office.
Communicated with primary care offices and insurance companies to obtain authorization.
Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.

12/2011 to 03/2016Server AssistantCompany Name | City, State

Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.

Education

01/2000GEDRed Lion Area Senior High School, City, State

Additional Information

I would like to add that i am a very motivated and hard working person, I love positions that i feel like can assist and help either patients in healthcare or customers with their dinning needs . I am a true people person and i also have a background in nursing facilities with Alzheimer's and Dementia patients and worked for 5yrs + as a CNA in York county . I am dependable and reliable and i feel as though i am a good team worker and i work well with others . I have strong communication skills and i am very good at reading customers body language and assisting them in anyway i can to ensure a better experience with issues or complaints to ensure that we continue to keep them as consumers in the future and good referrals as well.

Resume Overview

School Attended

Red Lion Area Senior High School

Job Titles Held:

Restaurant Team Member
Patient Services Coordinator
Server Assistant

Degrees

01/2000 GED

Restaurant Team Member Resume Example

Resume Score: 80%

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