Dedicated Front Desk agent skilled in quickly processing hotel reservations and check-in and check-out procedures, as well as in-depth knowledge of Food and Beverage operations; Restaurant Supervisor motivated to deliver superior service to every guest to promote customer satisfaction and loyalty.
Supervised and directed the daily activities for twenty five restaurant servers' staff. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
Greeted all guests in a courteous and professional manner on arrival and provide information regarding availability, room types, and room rates. Balanced all rebates and other miscellaneous charges. Maintain inventories pertinent to vacancies, reservations and rooms. Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically.
Associated of Science degree in Hotel and Restaurant Management.
Obtained a ServSafe Food protection Manager Certification, accredited by the American National Standards Institute (ANSI) Conference for Food Protection (CFP).
Earned a Managing Front Office Operations Certificate, accredited by the AmericanHotel & Lodging Educational Institute (AHLEI).
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