Provided excellent customer service.
Responsible for coordination of up to 6 servers in restaurant with the capacity of 30.
Planned and led training sessions for new hires.
Served as POS operating system expert providing technical support.
Informed guest of establishment specialties and features.
Managed guest checks, collected cash and processed credit cards.
Responded to guest complaints regarding food or service.
Designed marketing materials (rewards cards, table tents, posters) for restaurants marketing campaign.
Transcribed data to worksheets and entered data into computer for use in documents and adjusting accounts.
Received phone calls regarding merit rating surcharges and resolved any problems in a swift accurate manner.
Prepared statements, bills, and invoices.
Copied and posted data, made computations, and compiled records of transactions.
Answered all phone calls and directed calls to the correct departments.
Reconciled and posted receipts for cash received by various departments.
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