Accomplished RGM offering over 16 years of experience in foodservice and team leadership. Expert at maintaining cost controls and determining optimal coverage to meet business needs without sacrificing quality. Talented at building relationships with community members, clients and staff. Leader in delivery of excellent customer service.
Skills
Self-Motivated
Staff development talent
Adaptable
Hiring and training
Stable work history
Customer-oriented
Restaurant operations management
Servant Leader
Situational Leadership
Crisis management
Experience
08/2015 to Current
Restaurant ManagerPanera Bread Co – Springfield, MO,
Decreased employee turnover by implementing recognition practices and improving the overall culture of the restaurant.
Supported the region director in training and evaluating 3 external new hires for the general manager position at other locations in the course of 4 years.
Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Scheduled and directed staff in daily work assignments to maximize productivity.
Assessed operational performance to measure compliance with regulatory, industry and brand standards.
Prepared weekly payroll to keep up with projected weekly revenue.
Optimized profits by controlling food, beverage and labor costs daily.
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
05/2014 to 08/2015
Assistant Restaurant ManagerErickson Living – Glen Mills, PA,
Calculated inventory and ordered appropriate supplies to meet expected demands.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
12/2013 to 05/2014
Property Management AssistantOaks Integrated Care Inc. – Cape May Court House, NJ,
Assisted guests at check-in, providing information on various services within the hotel.
Performed site evaluations, customer surveys and team audits.
Contacted tenants to collect overdue rent or to discuss other important issues.
Executed leases with new and returning tenants, collecting all pertinent information including background checks.
Contacted and followed up with tenants on renewal notices.
Managed routine maintenance and emergency response services provided by contractors and vendors.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
Notified property manager when change in existing tenants circumstances might affect continued eligibility.
Implemented processes to provide residents benefits of clean, safe and well-maintained community.
12/2010 to 12/2013
Shift SupervisorPilgrim's – Canton, GA,
02/2005 to 12/2010
Restaurant Team MemberNoodles & Company – Hudson, WI,
06/2010 to 07/2010
Dental Assistant (Temporary)Veterans Health Administration – Fort Meade, SD,
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