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Workforce Solutions - Resource Specialist Resume Example

Resume Score: 60%

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RESOURCE SPECIALIST
Professional Summary
Dedicated Customer Service Professional seeking a career that will allow me to use my excellent analytical skills, risk assessment, and strong attention to detail with abilities to coordinate activities and multi-task.
Skills
  • Excellent communication skills
  • Customer service-oriented
  • Strong problem solver
  • Professional phone etiquette
  • Team Player
  • Resource Specialist Expert



Work History
August 2014-Current Resource Specialist | Workforce Solutions | Houston, Texas
  • Helps customers set up email accounts and passwords for use in sending resumes, using WorkInTexas, applying on line for jobs, other work related functions.
  • Helps customers to access basic self-help services through effective use of the resource library.
  • Able to provide instruction or guidance in computer operations and can provide technical assistance in software programs such as Microsoft Office and Windows. 
  • Uses good judgment in suggesting when customers may benefit from individual help from career office staff or other job seeking resources.
April 2013-August 2014 Customer Account Representative | Comcast | Houston, Texas
  • Articulated relevant information regarding billing cycles, processes, and prorates effectively.  
  • Fulfilled client's requests to make changes to their Comcast Business Class Services including voice, video & data products.  
  • Provided prompt resolution to customers via telephone and/or e-mail to assist with a variety of customer inquiries and issues.
  • Strived for First Call Resolution while handling all issues with urgency, ownership and accountability
March 2012-March 2013 Customer Service Associate | Sam's Club | Humble, Texas
  • Organized weekly sales reports for the sales department to track product success.    
  • Created new processes and systems for increasing customer service satisfaction.  
  • Excelled in exceeding daily credit card application goals.
  • Developed highly empathetic client relationships and earned reputation for   exceeding sales goals
September 2011-January 2012 Server | Sharkys | Abilene, Texas
  • Provided the customers with a pleasant dining experience and quality service.
  • Presented menus to patrons and answer questions about menu items, making recommendations upon request.
  • Conducted final check of food items prior to serving customers to ensure quality maintenance.
n/a  |
Education
n/a: Business Communications Abilene Christian University, Abilene, Texas
Certifications
Resource Specialist Subject Matter Expert
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Resume Overview

Companies Worked For:

  • Workforce Solutions
  • Comcast
  • Sam's Club
  • Sharkys
  • 

School Attended

  • Abilene Christian University

Job Titles Held:

  • Resource Specialist
  • Customer Account Representative
  • Customer Service Associate
  • Server
  • n/a

Degrees

  • n/a : Business Communications

Where can I find a Workforce Solutions Resource Specialist resume example in Humble, Texas ?

This is an actual resume example of a Resource Specialist who works in the Office Assistants Industry. LiveCareer has 151596 Office Assistants resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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