Resort Manager Resume Example
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RESORT MANAGER
Professional Summary
Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining, and entertainment offerings. Extensive background in hotel management positions for high-end resorts.
Skills
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Work History
Resort Manager, 09/2008 to Current
Bluegreen Resorts – Memphis , TN
Bluegreen Resorts – Memphis , TN
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Drove operational improvements which resulted in savings and improved profit margins.
- Monitored social media and online sources for industry trends.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Attended and participated in conferences and trade shows to generate new leads, network and drive business.
- Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Built relationships with customers and community to establish long-term business growth.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Organized promotional events and interacted with community to increase sales volume.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
Food and Beverage Director, 05/2006 to 08/2008
Tkc Holdings – York , PA
Tkc Holdings – York , PA
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Worked with qualified chef to diversify menu with new offerings.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover all needs while controlling costs and maximizing service.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Purchased food and cultivated strong vendor relationships.
- Helped general management develop prices based on inventory costs and portion sizes.
- Coordinated and organized all restaurant inventory.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Hired and managed all kitchen staff.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
General Manager, 06/2002 to 05/2006
Levy Restaurants, Inc. – Nashville , TN
Levy Restaurants, Inc. – Nashville , TN
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Education
Associate of Arts: General Studies, 05/1990
North Iowa Area Community College - City, State
North Iowa Area Community College - City, State
Bachelor of Arts: Criminology, 05/1993
University of Northern Iowa - City, State
University of Northern Iowa - City, State
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Resume Overview
School Attended
- North Iowa Area Community College
- University of Northern Iowa
Job Titles Held:
- Resort Manager
- Food and Beverage Director
- General Manager
Degrees
- Associate of Arts : General Studies , 05/1990
Bachelor of Arts : Criminology , 05/1993
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