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Resort Manager Resume Example

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RESORT MANAGER
Professional Summary

Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining, and entertainment offerings. Extensive background in hotel management positions for high-end resorts.

Skills
  • Marketing
  • Reservations management
  • Policy and procedure adherence
  • Office and staff streamlining
  • Strategic planning and analysis
  • Guest accommodations
  • Vendor interaction
  • Guest experiences
  • Supervision
  • Team management
  • Project organization
  • Problem resolution
  • Relationship development
  • Business operations
Work History
Resort Manager, 09/2008 to Current
Solitude Management Inc – Estes Park , CO
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Monitored social media and online sources for industry trends.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Attended and participated in conferences and trade shows to generate new leads, network and drive business.
  • Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Built relationships with customers and community to establish long-term business growth.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Organized promotional events and interacted with community to increase sales volume.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
Food and Beverage Director, 05/2006 to 08/2008
Amana-Nordstrom Inc. – Cedar Rapids, IA
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Worked with qualified chef to diversify menu with new offerings.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Planned operations to effectively cover all needs while controlling costs and maximizing service.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Purchased food and cultivated strong vendor relationships.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Coordinated and organized all restaurant inventory.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Hired and managed all kitchen staff.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
General Manager, 06/2002 to 05/2006
Amana-Nordstrom Inc. – Cedar Rapids, IA
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Education
Associate of Arts: General Studies, 05/1990
North Iowa Area Community College - Mason City, IA
Bachelor of Arts: Criminology, 05/1993
University of Northern Iowa - Cedar Falls, IA
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Resume Overview

Companies Worked For:

  • Solitude Management Inc
  • Amana-Nordstrom Inc.

School Attended

  • North Iowa Area Community College
  • University of Northern Iowa

Job Titles Held:

  • Resort Manager
  • Food and Beverage Director
  • General Manager

Degrees

  • Associate of Arts : General Studies , 05/1990
    Bachelor of Arts : Criminology , 05/1993

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