Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Promoted to Call Center Supervisor in [2months].
Managed call flow with up to 500 or more calls in one day
•Check to ensure that appropriate changes were made to resolve customers' problems.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Provided accurate and appropriate information in response to customer inquiries.
Computed sales prices, total purchases and processed payments.Operated a cash register to process cash, check and credit card transactions.Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.
Performed duties such as demolition sheetrock walls. Hauled material, debris and waste products.Painted walls, exteriors and interiors of buildings and furniture using brushes, rollers and spray guns.
Assisted with coordinating special events such as birthday parties, graduations, and anniversary's. Placed orders for food preparations. Set up tables and decorations
•Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.•File and maintain records•Review files, records, and other documents to obtain information to respond to requests.
Companies Worked For:
Job Titles Held:
Where can I find a NCO Financial Systems Resolution Supervisor resume example in Kansas City, Missouri ?
This is an actual resume example of a Resolution Supervisor who works in the Call Center Industry. LiveCareer has 204608 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2019, Bold Limited. All rights reserved.