Efficiently manage oversee and develop budget, personnel records, and evaluations, training, recommendations for improvement of organization policies and practices, oversee compliance and regulatory issues
*Ability to organize, prioritize and work under pressure, heavy workload and deadlines
*Provides policy interpretation and ensures accurate and consistent application of all organizational policies and procedures in accordance with federal and state law.
*Ten years' experience in Social Services industry, four years at a Supervisory level
Residential House Manager, 07/2012 － 05/2014BROOKLYN, NY
Faxed and e-mailed daily correspondence to internal and external consumers including court appointed employees, medical staff, school personal and supervisor Investigated complaints, disturbances and violations and resolve problems following management rules and regulations.
Supervised assisting staff and interactions with youth in counsel, assisted with youth in crisis as needed Attended weekly/quarterly,/ monthly trainings and staff meetings including topics addressed towards safety, medication administration, CPR, food handling and crisis intervention Held weekly consultations to evaluate and coach team regarding clients goals Liaised in school setting to work with teachers, school staff to align school goals Assisted clients and family with external services as deemed necessary Utilized behavioral modification techniques and strategies to uphold delivery model Inspected assistants work to ensure that it meets specifications and established standards.
Established and implemented operational standards and procedures for employees supervised.
Implemented and staffed projects as needed Provided clients with written and verbal status updates related to progress on assigned tasks Maintained required records of work hours, budgets, payrolls, and other information.
Conducted workshops for parents as indicated by IEP Inventoried stock to ensure that supplies and equipment are available in adequate amounts.
Selected and ordered or purchase new equipment, supplies, or furnishings.
Prepared reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
Screened job applicants Evaluated employee performance and recommended personnel actions such as promotions, transfers, and dismissals.
Prescribed schedule for facility movement, including key count and dispersal and coordinated with the team Performed financial tasks, such as estimating costs and preparing and managing budgets.
Supervised the activities of my assigned team assistants to aid in their development and success including creating schedules and addressing issues, concerns and problems Research foundation of CUNY.
Field Monitor/ Program Liaison, 06/2008 － 07/2012
Evaluated individual CUNY COPE campuses program operations and recommended new or revised procedures to implement changes and improve efficiency as deemed necessary by NYC Human Resources Administration contract.
Utilized Welfare Management System (WMS)/ NYC WAY to assist clients as needed Managed calendar for project manager meetings, community fairs, field visits and other project obligations as needed Provided project management assistance, including helping to maintain project plans, coordinating project elements, and ensuring efficient progress on implementation Established and maintained relationships internal/external agencies and organizations in community to meet community needs and to ensure that services are properly rendered and aligned including CUNY bursar, Medicaid division, and HRA caseworkers Provided training and technical assistance activities to staff in techniques of program implementation and management participant Prepared and maintained records and reports, such as budgets, personnel records, or training manuals and ensured proper documentation of case files were maintained for program participant Exceeded performance metrics including customer retention, service levels, response time and churn Monitored/reviewed and adjusted allotted budget as instructed by PM and/or Director Served as client contact for weekly and monthly meetings and confirmed that participants were notified of all meeting logistics Assisted Program Manager with compilation and generation of monthly reports pertinent to programmatic flow and contractual obligations Requested required signatures for submission and approval of financial documents Operated as consultant to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
Explained and interpreted agency purposes, programs, and policies via telephone, e-mail, in person and/or fascimile Assisted project manager with oversight of milestone based payment structure and goal achievement Interviewed and researched trends in the employment industry monitored, tracked and evaluated budget for CUNY COPE college sites participating in the CUNY COPE program Prepared written reports for each visit detailing general observations, achievements, problems and participant flow Maintained records/files of budgets, essential campus data including participant evaluation and process outcomes.
Bank Teller, 02/2006 － 07/2007COMMERCE BANK － BROOKLYN, NY
Entered customers' transactions into computers to record transactions and issue computer-generated receipts.
Received checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Balanced currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.
Cashed checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Order a supply of cash to meet daily needs.
Counted currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Sorted and file deposit slips and checks.
Processed transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
Identified transaction mistakes when debits and credits do not balance.
Assistant House Manager, 08/1999 － 10/2003BOYSTOWN － BROOKLYN, NY
Kept records or prepare reports for owner or management concerning visits with clients.
Submitted reports and review reports or problems with superior.
Interviewed individuals or family members to compile information on social, educational, criminal, institutional, or drug history.
Provided information or refer individuals to public or private agencies or community services for assistance.
Monitored day-to-day group activities of residents in institution.
Visited individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
Monitored free, supplementary meal program to ensure cleanliness of facility and that eligibility guidelines are met for persons receiving meals.
Assist in planning food budgets, using charts or sample budgets.
Explained rules established by owner or management, such as sanitation or maintenance requirements or parking regulations.
Demonstrated use and care of equipment for tenant use.
Acted as liaison to consumers, outside organizations and internal administrative personnel Provided emotional support utilizing praise, positive feedback, affection, and empathy to build self-confidence and respect with team and youth.
CITY COLLEGE OF NY － NEW YORK, NYBAInterdisciplinary Arts/Sciences Public Administration and Urban StudiesInterdisciplinary Arts/Sciences Public Administration and Urban Studies
Strong verbal and personal communication skills Self- motivated maintains a high level of energy Decision making, critical thinking Client focused Organization
ADDITIONAL SKILLS Strong verbal and personal communication skills Self- motivated maintains a high level of energy Decision making, critical thinking Client focused Organization